EDI Integration Analyst (m/f/d)

We are looking for an EDI Integration Analyst to support client processes, focusing on monitoring incidents, monitoring improvements, and responding to requests related to integrations via EDI.

This person will be the link between the business areas and the suppliers responsible for the integrations, acting analytically, ensuring the fluidity of communication, operational continuity and the evolution of processes.

Languages

German — preferably English - Mandatory

Professional Experience

• Previous experience in an AMS environment,

• Notions of integration between systems (IDocs, RFCs, APIs, etc.);

• Familiarity with call management tools (e.g., ServiceNow, Jira, Solution Manager);

• Experience with a multi-source environment, dealing with different service providers.

• Experience in monitoring and supporting integration processes, preferably involving EDI or related systems.

• Experience acting as an interface between clients, suppliers and third-level technical teams, focusing on clear communication and monitoring of demands.

• Knowledge of call management tools, especially ServiceNow.

Activities

• Act on second-level functional support for logistics areas

• Perform the screening, categorization, and monitoring of incident tickets, requests, and improvements;

• Identify the team or supplier responsible for resolving the problems, monitoring action plans and ensuring resolution within the agreed time frame;

• Support the validation of solutions delivered by suppliers, conducting functional tests when necessary;

• Interact with legacy systems and support the analysis of integrations between SAP and other systems;

• Attend alignment meetings with internal areas and external partners.

• Act as a point of contact between the customer and their suppliers, following up on requests related to EDI processes.

• To service, direct, and follow up on emails related to integration errors, support requests, and improvements.

• Monitor the internal platform environment (Everest system) continuously, identifying events that may impact the service and activating third-level technical teams.

• Ensure that response times and treatment of error files are within established SLAs (e.g., up to 24 hours), prioritizing critical cases.

• Monitor the evolution of tickets registered on ServiceNow, ensuring appropriate categorization, transparent communication and compliance with agreed deadlines.

• Participate in occasional meetings with clients and/or suppliers in critical or urgent situations, providing information on history, status, and actions taken in the process.

• Support the analysis of recurring errors, documenting cases and contributing information to the teams responsible for corrections or improvements.