Job Description

Job description, responsibilities and duties: Assume operative responsibility and maintain authorization to make decisions on designated topics Identify, address, and resolve all deficiencies in service quality and operational performance Identify automation measures and process efficiency improvements to optimize workflows Solve operative and technical problems and develop effective solutions Coordinate daily responsibilities within the team based on daily agenda and priorities Conduct training for new team members and refresh training sessions for existing staff Prepare and analyze KPI reporting and performance metrics Process customer inquiries and requests in a timely and professional manner Serve as SPOC for escalations, providing first and second level support for escalated issues Coordinate month-end closing activities and ensure accuracy of financial records Manage mail and telephone communication with customers as second level support Support other projects and transition initiatives as assigned Perform internal control system (ICS) controls and compliance reviews Perform financial reconciliation and account management to ensure accuracy and completeness Maintain detailed documentation and records in accordance with accounting standards and regulatory requirements Execute ad-hoc and regular accounting requests and tasks as needed. Language knowledge : German language – B2 English language – B2

Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - XYZ@t-systems.com . Stay vigilant. Protect yourself from recruitment fraud! To know more please visit : Fraud Alert

Your Task

This position involves assuming operative responsibility and maintaining authorization to make decisions on designated topics. The role requires identifying, addressing, and resolving deficiencies in service quality and operational performance while optimizing workflows through automation and process improvements. German language proficiency at B2 level and English language proficiency at B2 level are required for this position.

Responsibilities

• Assume operative responsibility and maintain authorization to make decisions on designated topics

• Identify, address, and resolve all deficiencies in service quality and operational performance

• Identify automation measures and process efficiency improvements to optimize workflows

• Solve operative and technical problems and develop effective solutions

• Coordinate daily responsibilities within the team based on daily agenda and priorities

• Conduct training for new team members and refresh training sessions for existing staff

• Prepare and analyze KPI reporting and performance metrics

• Process customer inquiries and requests in a timely and professional manner

• Serve as SPOC for escalations, providing first and second level support for escalated issues

• Coordinate month-end closing activities and ensure accuracy of financial records

• Manage mail and telephone communication with customers as second level support

• Support other projects and transition initiatives as assigned

• Perform internal control system (ICS) controls and compliance reviews

• Perform financial reconciliation and account management to ensure accuracy and completeness

• Maintain detailed documentation and records in accordance with accounting standards and regulatory requirements

• Execute ad-hoc and regular accounting requests and tasks as needed

Your Profile

We are looking for a qualified professional with strong operational and technical skills, team coordination abilities, and proficiency in German and English languages for a customer service and accounting support role.

Must Have Skills

• German language proficiency at B2 level

• English language proficiency at B2 level

• Ability to assume operative responsibility and maintain authorization to make decisions on designated topics

• Experience identifying and resolving deficiencies in service quality and operational performance

• Ability to identify automation measures and process efficiency improvements

• Strong problem-solving skills for operative and technical challenges

• Experience coordinating daily responsibilities within a team based on priorities

• Ability to conduct training for new team members and refresh training sessions

• Experience preparing and analyzing KPI reporting and performance metrics

• Ability to process customer inquiries and requests in a timely and professional manner

• Experience serving as SPOC for escalations and providing first and second level support

• Experience coordinating month-end closing activities

• Ability to manage mail and telephone communication with customers as second level support

• Experience performing internal control system (ICS) controls and compliance reviews

• Experience with financial reconciliation and account management

• Ability to maintain detailed documentation and records in accordance with accounting standards and regulatory requirements

• Ability to execute ad-hoc and regular accounting requests and tasks