Senior IT Transformation Program Manager

Senior IT Transformation Program Manager

Lead Transformation. Safeguard Operations. Build Trusted Customer Partnerships.

Join T-Systems Netherlands and play a leading role in one of the largest transformations for SAP and Azure environments in the Netherlands. Combine strategic customer leadership with hands-on program execution while shaping the future of cloud services for global enterprise customers.

About T-Systems Netherlands BV T-Systems is the business customer brand of Deutsche Telekom, one of the world’s leading integrated telecommunications and information technology companies. We support large enterprises and public-sector organizations in their digital transformation through cloud services, cybersecurity, managed services and digital solutions. In the Netherlands, we combine the strength, expertise and international reach of a global technology leader with the agility and entrepreneurial spirit of a local organization. Approximately 200 professionals work from our offices in Utrecht and Rijswijk. Our Innovation Center in Utrecht is a place where customers, partners and colleagues come together to innovate, collaborate and create. At T-Systems Netherlands, you can work on complex, business-critical transformation programs while maintaining direct influence, visibility and impact. You benefit from the opportunities of a global organization, together with the accessibility, short communication lines and team spirit of a local company.

Your Mission As Senior IT Program Manager, you own the end-to-end orchestration of complex customer-facing IT programs and service transformations. You connect strategic demand, delivery execution and operational continuity, ensuring measurable outcomes while services remain stable, secure and customer-focused. This is a senior, hands-on leadership role for someone who creates direction in an evolving environment, aligns executives and delivery teams, manages dependencies and capacity, and turns priorities into an executable roadmap. Success depends more on leadership, judgement and stakeholder influence than on deep technical specialization.

What you will do:

Program and transformation leadership Lead complex migration, transition and transformation programs from initiation through stabilization. Define outcomes, governance, integrated plans, milestones and benefits. Coordinate workstreams, resolve cross-team dependencies and drive timely decisions. Customer and stakeholder leadership Act as the primary senior interface for customer stakeholders. Build trusted relationships, support strategic discussions, navigate organizational change and align interests across the customer, internal teams and delivery partners. Demand, roadmap and backlog Own and maintain the integrated roadmap. Translate customer and business demand into a transparent, prioritized pipeline and actionable backlog, balancing value, urgency, risk, capacity and service impact. Delivery governance and planning Establish fit-for-purpose governance and prepare program increments, iterations or sprints. Monitor scope, schedule, quality, budget, risks, decisions and actions. Initiate recovery or back-to-green plans where required. Resource and capacity management Forecast demand and capacity, shape staffing plans and coordinate onboarding. Ensure the right capabilities are available at the right time and coach project managers, workstream leads and multidisciplinary teams. Service delivery and continuity Oversee RUN activities alongside CHANGE delivery. Protect operational stability, service quality and customer satisfaction, ensuring changes are introduced in a controlled and sustainable way. Operating model and supplier alignment Support the transition towards managed services and help define the future operating model. Clarify responsibilities, interfaces and scope boundaries between internal teams, suppliers and partners. Continuous improvement and automation Promote continuous improvement. Use delivery and service insights to remove recurring issues, improve flow and strengthen reliability. Commercial awareness Recognize emerging customer demand and growth opportunities and connect these to the appropriate commercial or business-development teams. Contribute delivery insight to strategic and proposal discussions without owning formal offer preparation.

An unique cloud transformation enviroment: You will join the Cloud Center of Excellence (CCoE) and report to the Chief Product Owner (CPO). You will lead the Managed Azure Cloud infrastructure services program for the full SAP portfolio, including migrations from on-premises environments to Microsoft Azure.

• 36 SAP landscapes

• 340 SAP SIDs

• A multidisciplinary team of 16 people, including Tech Leads, DevOps engineers and a security engineer

• High visibility across customer leadership, cloud delivery, managed services and operations

Where you will work: Working at the customer location in the Eindhoven area is an essential part of this position. This is a hybrid role combining remote work, collaboration at T-Systems offices and regular work on-site with the customer. Close cooperation with customer stakeholders, delivery teams and business leadership is important to the successful execution of the transformation program. The role requires at least two days per week on-site at the customer location in the Eindhoven area, with three days preferred.

• Customer location in the Eindhoven area: minimum two days per week, preferably three

• T-Systems offices in Utrecht and Rijswijk

• Home office as part of the hybrid working arrangement

Decision authorithy and role boundaries:

• Own program governance, integrated planning, roadmap and backlog prioritization within the agreed mandate. Drive decisions and escalations across scope, delivery, risks, dependencies, capacity and service impact.

• Protect agreed scope boundaries and team interests while maintaining a constructive customer partnership.

• Coordinate technical experts and architects, using their expertise to validate designs, impacts and risks. Identify commercial opportunities and support positioning. Formal pricing, contracting and proposal ownership remain with the designated commercial functions

What you bring:

• A bachelor’s degree or equivalent professional level; a relevant master’s degree is an advantage.

• Extensive experience leading large, complex IT programs, transformations or managed-service transitions in customer environments.

• Proven ability to lead across Agile and predictive delivery models, including Scrum, Kanban and established project or program management frameworks.

• Experience managing multidisciplinary, virtual and international teams, delivery partners and multiple workstreams.

• Demonstrated experience with executive stakeholder management, governance, financial oversight, risk management and recovery planning.

• A relevant project or program management certification is preferred; Agile certification or demonstrable Agile leadership experience is expected.

• Excellent written and verbal communication skills in Dutch and English; additional languages are an advantage.

Your leadership skills: Outcome-driven leadership Creates clarity, momentum and accountability and remains pragmatic and hands-on when delivery is under pressure. Strategic judgement Connects customer goals, service realities and transformation priorities and makes balanced decisions in ambiguous conditions. Influence and communication Communicates credibly from delivery teams to executive level, facilitates difficult discussions and aligns diverse interests. Customer and consulting mindset Builds trust, listens actively, challenges constructively and translates IT change into practical business value. Commercial awareness Recognizes demand signals and growth potential while respecting commercial governance and role boundaries. Technical fluency Understands enough about infrastructure, cloud, applications, operations, security and automation to assess impacts, ask the right questions and mobilize specialists. Resilience and adaptability Stays effective under tight timelines, shifting priorities and organizational change and acts early on problems, risks and opportunities.

How success will be measured:

• Programs and transformations achieve agreed outcomes within controlled scope, schedule, budget, quality and risk parameters.

• Customer stakeholders experience clear ownership, transparent governance and dependable follow-through.

• Roadmaps, demand, capacity and dependencies are visible, prioritized and actively managed.

• Change is delivered without avoidable disruption to operational stability or service quality.

• Teams demonstrate stronger delivery predictability, collaboration and continuous improvement.

• Growth signals are identified early and transferred effectively to the relevant commercial stakeholders.

Why join T-Systems Netherlands:

• Work for a leading European ICT and cloud provider.

• Contribute to enterprise-scale Azure, SAP and digital transformation programs.

• Combine the opportunities of a global organization with local impact and visibility.

• Collaborate with experts across cloud, cybersecurity, SAP and managed services.

• Work in a flexible, hybrid environment with autonomy and direct customer engagement.

• Be part of a collaborative culture focused on innovation and continuous development.

Our commitment to inclusive hiring: At T-Systems Netherlands, we are committed to building a diverse and inclusive team. We actively encourage applications from women, people from underrepresented groups and candidates who bring different life experiences, backgrounds and professional perspectives to our organization.

We believe the strongest teams are built on a broad range of perspectives and are committed to an inclusive, fair and respectful hiring process. If you do not meet every requirement but believe you have the potential, mindset and character to succeed, we encourage you to apply. We value potential and motivation as much as experience and formal credentials. We offer flexible and hybrid working arrangements and are happy to discuss adjustments to the role or recruitment process that may help you perform at your best.

Important information:

• A screening procedure will be part of the recruitment process.

• Only candidates residing in the Netherlands and holding a valid work permit will be considered.

• We do not appreciate unsolicited acquisition in response to this vacancy.