Head of Cloud Managed Services (m/w/d) 100%

Your creative freedom In this key position, you will be responsible for the overall operation and development of our cloud managed services in Switzerland. You ensure a high quality of service, optimize operational processes and actively shape the cloud transformation of our customers.

Strategy & portfolio

• You implement the global cloud managed services strategy in the Swiss market

• You are continuously developing our service portfolio (public, private, hybrid, AI, SAP, Oracle, hyperscaler)

• You ensure scalability, standardization and sustainability of our services

Management & organization

• You take on the disciplinary leadership of our cloud managed services organization

• You are responsible for the professional development of operating models, standards and governance

• You manage international delivery teams in close cooperation with near/offshore units

• You strategically develop our teams

• You are responsible for budget, resource and capacity planning

Delivery & operation

• You ensure the stable, secure and efficient operation of our cloud services

• You are responsible for SLA compliance and service quality

• You manage incident, problem and change management

• You continuously optimize processes, automation and efficiency (e.g. FinOps, AIOps)

• You control the economic performance of the service company

Governance & Compliance

• You define and are responsible for service governance and operational guidelines

• You ensure compliance with regulatory requirements

• You work closely with security and compliance units

Customers & Collaboration

• You support sales and customer service teams with managed services deals and transformations

• You are the central point of contact for operational and delivery issues

• You manage escalations at management level

That's why you fit in with us Technical requirements

• Completed degree (e.g. computer science or comparable)

• Several years of experience in managed services or cloud operations environments

• Many years of management experience (min. 10 years) in complex delivery organizations

• Profound knowledge of hyperscaler technologies (AWS, Azure, etc.)

• Experience in IT service management, cloud governance, and FinOps

• Knowledge of the Swiss market is an advantage

Personal competencies

• Excellent leadership and communication skills in Swiss German and English

• High customer, quality and results orientation

• Strategic thinking combined with operational strength

• Assertiveness and decisiveness