Operations & Support Service (m/f/d)

Job Description German gPMO Experience 3 to 6 years Ability to conduct a training Only if responsible or PAP Representation for all Services Must have a solution finding approach for new demands and new issue ITIL Foundation Follow STRIVE gPMO KPIs for improvement of the service delivery PM Foundation Conducting meetings professionally Golden Meeting Rules STRIVE process should be known and should be used Complaint Ticket Process Take responsibility of the project specific service execution Delegation Support Basics of stakeholder management Soft skills Speaks fluently German English C1 Level awareness Good communication skills Active in discussions Communication in tickets Team Work Adaptability Marketing of services Takes ownership and self motivated

Qualifications Additional Information Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - XYZ@t-systems.com . Stay vigilant. Protect yourself from recruitment fraud! To know more please visit : Fraud Alert

Your Task

This position is for a German gPMO (Project Management Office) role requiring 3 to 6 years of experience. The successful candidate will be responsible for service delivery improvement, project management, and stakeholder communication. This role requires fluency in both German and English (C1 level).

Responsibilities

• Conduct training sessions when responsible or acting as a PAP (Process Authorized Person)

• Represent all services and provide solutions for new demands and issues

• Follow STRIVE gPMO KPIs to improve service delivery

• Apply ITIL Foundation principles to project management

• Conduct professional meetings following Golden Meeting Rules

• Implement STRIVE processes and manage the Complaint Ticket Process

• Take responsibility for project-specific service execution

• Delegate tasks appropriately within the team

• Apply stakeholder management principles

• Maintain active communication in discussions and tickets

• Demonstrate strong teamwork and adaptability skills

• Market services effectively to stakeholders

• Take ownership of tasks and demonstrate self-motivation

Your Profile

We are looking for a German gPMO professional with project management experience, ITIL knowledge, and strong communication skills in both German and English.

Must Have Skills

• 3 to 6 years of experience

• Ability to conduct training

• Solution finding approach for new demands and issues

• ITIL Foundation knowledge

• Project Management Foundation knowledge

• Knowledge of STRIVE gPMO KPIs

• Knowledge of STRIVE process

• Experience with Complaint Ticket Process

• Ability to take responsibility for project-specific service execution

• Basics of stakeholder management

• Fluent German language skills

• English language skills at C1 level

• Good communication skills

• Active participation in discussions

• Team work abilities

• Adaptability

• Ability to market services

• Self-motivated with ownership mentality

• Professional meeting facilitation skills

• Knowledge of Golden Meeting Rules

• Delegation skills