Process Manager (m/f/d)

Job Description

• 3 years experience in IT Release and Deployment Management

• Advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement

• Hands-on experience with server patching practices, tools, and schedules in enterprise environments

• Lean Six Sigma knowledge (certification is not a must)

• 3 years of hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules

• Strong analytical and problem-solving skills

• Understanding process design principles

• Ability to assess risk and impact across complex IT landscapes

• Good communication and interpersonal skills with experience facilitating cross-functional discussions

• Ability to document policies, processes, and procedures clearly and effectively

• Cross process knowledge to related processes (CHM, SACM, RFF)

• Motivation to create new Teamwork

• Fluent English knowledge (German is advantage)

Key Responsibilities

• Design and Own the Release and Deployment Process Service

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Your Task

This role focuses on IT Release and Deployment Management with a strong emphasis on ITIL 4 practices. The position requires 3 years of experience in IT Release and Deployment Management and hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules.

Responsibilities

• Design and own the Release and Deployment Process Service

• Apply advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement

• Manage server patching practices, tools, and schedules in enterprise environments

• Perform strong analytical and problem-solving tasks

• Assess risk and impact across complex IT landscapes

• Facilitate cross-functional discussions

• Document policies, processes, and procedures clearly and effectively

• Work with related processes including CHM, SACM, and RFF

• Create new teamwork initiatives

Your Profile

We are looking for an experienced IT Release and Deployment Management professional with advanced ITIL knowledge, hands-on experience with ServiceNow, and strong analytical and communication skills.

Must Have Skills

• 3 years experience in IT Release and Deployment Management

• Advanced knowledge of ITIL 4, especially Release Management, Deployment Management, and Change Enablement

• Hands-on experience with server patching practices, tools, and schedules in enterprise environments

• 3 years of hands-on experience with ServiceNow, particularly in Release Management, Change, and related modules

• Strong analytical and problem-solving skills

• Understanding of process design principles

• Ability to assess risk and impact across complex IT landscapes

• Good communication and interpersonal skills with experience facilitating cross-functional discussions

• Ability to document policies, processes, and procedures clearly and effectively

• Cross-process knowledge related to CHM, SACM, RFF

• Teamwork skills

• Fluent English knowledge

Nice to Have Skills

• Lean Six Sigma knowledge (certification is not required)

• German language skills