Principal Product Manager (Airlines / Travel / Consulting)

The most impactful digital products in the market today are the direct result of a seamless blend of business strategy, design and technology. Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and plan for delivery.

We’re looking for a seasoned product leader with a background in Airlines / Travel and Consulting to join the Customer Experience, Product and Design (CXPD) service line.

Job responsibilities

• As a trusted advisor to our client’s leadership, you will partner with them to understand their context and needs, make recommendations, and provide advice and hands-on expertise on taking new products from concept to market to scale.

• Drive the innovation mindset and the overall product development lifecycle, utilising lean and hypothesis driven approaches to identify, conceptualise and pilot new products that deliver undeniable value.

• Establish the market & competitive landscape, go to market strategy and business case or economic model for the opportunity with our clients.

• Lead the stakeholders to think about customer’s problems, business outcomes and take them on the change journey of moving to empowered product teams that create strategic growth for the organisation.

• Shape and lead teams to deliver client engagements in a way which is both effective for our client and operationally sound for Thoughtworks.

• Help shape CXPD service line value propositions, creating case studies, points of view and other content through insights on client needs and solutions, and also through defining repeatable practices which will help us to scale our efforts.

• Get involved in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services.

• Contribute to the growth and scale of our evolving business through taking an active part in recruiting, community building, mentorship and driving continuous improvement in practices and techniques.

Job qualifications

Technical Skills

• 10+ years of experience in leading new ideas from concept to launch and scale with expertise in go-to-market strategy and developing new revenue streams.

• Experience in commercial and economic modelling, including monetisation strategy.

• Experience in bringing an innovation mindset into an organisation at scale and creating sustained innovation investment across strategic horizons.

• Depth in conducting research and bringing market trends, customer and competitive insights to facilitate strategic ideation to identify opportunities for strategic growth.

• Depth and expertise in developing value proposition, using lean approaches to test viability, feasibility and desirable to achieve problem-solution and product-market fit before scaling.

• Demonstrated hypothesis and data driven problem-solving orientation with exceptional ability to create structured quantitative and qualitative analyses.

• Operate at company, portfolio and product level — defining and executing a strategy, shaping a vision and translating it into a roadmap with clear business and customer value-based measures of success.

• Advise clients on becoming a value-driven, customer-centric product organisation and drive the change by introducing best practices in product management, value delivery and measurement and making innovation mainstream.

• Expertise in the end-to-end product development lifecycle, agile and lean software development practices.

Professional Skills

• Skilled at operating and building relationships with C-suite executives and confident in driving conversations at the intersection of technology and business.

• Strong interpersonal skills — active listening, persuading and empathising with others and excellent written and verbal communication.

• Ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner.

• Strong consulting skills and can operate with ambiguity.

• Bias for action, and can break down complex problems into tangible steps.

• Enjoy collaborating with multidisciplinary teams and can operate as an advisory but also as a hands on practitioner.

• Passionate about creating thought-leadership and representing our brand and value proposition in external events, and by writing articles or white papers.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

#LI-Onsite

See here our AI policy.