Lead Experience Designer

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or Singapore PR.

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.

Job responsibilities

• You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services.

• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems.

• You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level.

• Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to your client and teammates.

• Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers.

• Ensure that project scope, risks and updates are regularly assessed and communicated.

• Balance client and Thoughtworker expectations by clearly communicating experience design deliverables.

• Extend your expertise to teammates by providing on-the-job training and support on all aspects of experience design methods and tools.

• Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more.

Job qualifications

Technical Skills

• You have at least 10 years of experience in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines.

• You're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc.

Professional Skills

• You bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your team.

• You're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables.

• A keen interest in helping others grow in their design skills and capabilities.

• You can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.

• A knack for communicating and defining project roles to your design teammates with the ability to build confidence in others.

• A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of design.

Please share a portfolio link that showcases your expertise in digital products – web and mobile. Enterprise / SaaS experience in your field is preferred.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.