Job Description

As the Part-Time Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.

• Action-oriented: Proactive and driven to take initiative and get things done with quality.

• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.

• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.

• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.

• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience

• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a part-time position of 12 hours or 20 hours a week, with the option to flex up to 40 hours a week. The contract period will be from 1 November 2026 to 31 January 2027. You will be based in our Westfield Newmarket.

This role is only open to candidates with a valid work visa and will be able to commit fully for the duration of the contract.

The interview with the store teams will be done in a group assessment format, rather than an individual basis.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online.

**Inclusion & Diversity ** At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.