Vice President, Operational Risk Management

We’re seeking a future team member for the role of Vice President, Operational Risk Management (GRC Platform) to join our Risk & Compliance team. This role is located in Pittsburgh, PA or Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

• Support day-to-day administration and operational management of the Risk Management Platform.

• Serve as a key point of coordination for user support, access-related questions, issue triage, and process clarification.

• Partner with business, policy, and technology stakeholders to gather, refine, and support delivery of platform enhancements.

• Help manage and prioritize change requests, ensuring alignment with business needs, dependencies, and strategic direction.

• Support rollout of platform updates through communications, training, demos, and user engagement.

• Assist with transition planning and continuity of support across platform changes, modernization efforts, and evolving operating models.

• Coordinate testing activities for enhancements, defect fixes, and production releases to help ensure quality outcomes.

• Document business requirements, process flows, impacts, and operational considerations for new functionality.

• Provide support for reporting, data review, and analysis tied to platform operations and risk management activities.

• Help identify opportunities to improve user experience, streamline workflows, and reduce manual effort.

• Build effective working relationships across product, engineering, operations, and risk stakeholders to support successful delivery.

• Contribute to a culture of ownership, responsiveness, and continuous improvement.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience.

• Experience supporting business platforms, operational processes, or risk-related systems in a financial services environment.

• Strong organizational and coordination skills, with ability to manage multiple priorities across support and change activities.

• Experience translating business needs into clear requirements and working effectively with technology teams.

• Strong written and verbal communication skills, including ability to support training, stakeholder updates, and end-user communications.

• Experience with testing coordination, defect management, and release support.

• Ability to work across teams and functions in a fast-paced, evolving environment.

• Strong problem-solving skills and attention to detail.

• Experience in Operational Risk, Control Management, or related risk disciplines.

• Familiarity with platform administration, user support models, and business process workflows.

• Experience supporting platform modernization or transformation initiatives.

• Exposure to reporting, data analysis, or SQL-based investigation/support.

• Experience working with cross-functional stakeholders in large, complex organizations.