Financial Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Marketing Financial Manager.

About the job

This position is needed to drive end-to-end operational budget management, financial forecasting, and strategic decision support across Twilio’s global Marketing organization.

You will serve as a trusted finance partner supporting a global Marketing footprint and multi-million dollar program budget. You will independently own forecasting mechanics, lead in-quarter budget pacing and redeployment, modernize financial workflows using automation, and evaluate marketing investment returns to ensure spend drives profitable growth.

Responsibilities

In this role, you’ll:

• Manage Marketing’s total OPEX budget, taking end-to-end ownership of headcount/payroll modeling and detailed PO-level program spend tracking across 10 distinct Marketing functions.

• Drive strategic financial planning, monthly and quarterly forecasting, and long-term financial modeling across the entire Marketing organization.

• Lead in-quarter budget pacing with Marketing leadership to maintain spend discipline and reallocate uncommitted funds to high-priority initiatives.

• Partner closely with Accounting on month-end accruals and close processes, while coordinating with Procurement/Sourcing on PR and PO workflows.

• Execute ad hoc financial analyses, ROI evaluations, and decision support for strategic marketing programs, vendor renewals, and org changes.

• Modernize forecasting workflows using FP&A systems, data analytics, and automation tools to streamline processes and shorten cycle times.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor's degree in Finance, Business, Economics, or equivalent practical experience.

• 8+ years of progressive corporate finance, FP&A, or strategic finance experience, ideally in a high-growth technology or enterprise SaaS environment.

• Proven experience managing high-volume OPEX program budgets ($50M+), complex PO tracking, vendor accruals (in accordance with US GAAP), and headcount forecasting across multi-functional teams.

• Demonstrated ability to work independently with senior leaders (Director and VP level) to drive budget accountability and explain financial concepts concisely.

• Advanced financial modeling skills (Excel/Google Sheets) and hands-on experience with enterprise FP&A platforms (e.g., Anaplan, Pigment, Adaptive), ERP systems (e.g., Oracle, NetSuite), and HCM/recruiting systems (e.g., Workday, Greenhouse).

Desired:

• Direct FP&A experience supporting Marketing or GTM functions, with a proven track record of partnering with Sales and Marketing teams.

• Experience modernizing financial workflows, automating manual tasks, and leveraging data tools (e.g., SQL, PowerBI, Tableau, or AI-assisted financial tools).

• Demonstrated ability to translate marketing and sales performance metrics into top-line business growth and return on investment (ROI).

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $109,600 - CAD $137,000
• Target Bonus Percentage 15% (When Applicable)

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.