Overview

Join a team that sits at the intersection of technology, strategy, and customer success. We build giant futures, come build yours join our CASA team, Cloud & AI Solutions Advisors. This is a thriving, fast-moving environment where the future of AI is the day job, and where the people who keep our teams growing sit right at the center of it. If you want work that is high-impact, close to leadership, and never stands still, this is your place. As a Digital Cloud Solution Architect, this role is ideal for individuals who enjoy customer-facing engagements, solving technical challenges, and helping organizations realize value from Microsoft technology. You'll work closely with technical decision makers, leveraging customer and industry insights to build credibility and influence technical outcomes. You'll collaborate across Microsoft, partners, and support teams to address customer needs, remove technical blockers, and accelerate adoption of Microsoft Cloud and AI solutions. You'll contribute to demonstrations, design sessions, pilots, and proof-of-concepts, helping customers define success metrics, adoption plans, and business outcomes. The role also offers the opportunity to grow technical expertise, share insights with the broader technical community, and help customers maximize the value of Microsoft's skilling and readiness programs.

Responsibilities

Architecture Design and Deployment

• Contributes to pilots and proof of concepts for technical solutions to prove the proposed architecture design.

• Supports customer/partner projects as a subject matter in a specific architecture solution and throughout pre-sales and/or implementation.

• Applies methodology and governance, as directed, to minimize business and/or technical risks and adhere to quality assurance whilst contributing to design and/or delivery of solutions. Demonstrates an understanding of customer/partner conditions of success.

• Identifies technical blockers (e.g., changing configurations, sample coding) for selected products to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.

• Proposes viable solutions based on specific technical products. Demonstrates complex concepts and proves the capability of those solutions through design collaboration sessions with the customer/partner.

Driving Customer Success

• Executes according to rhythm of business, identifies opportunities for optimization in rhythm of business, and brings insights to drive success of Microsoft cloud solutions by orchestrating their own milestones within engagements Drives One Microsoft mindset.

• Identifies new workloads through understanding of financial value to customer and collaborates with sales team or partners to drive new engagements. Builds and leads strategic conversation between Microsoft cloud solutions, partner, customer business, and Information Technology objectives Articulates design and technical planning as well as customer gains and liabilities. Demonstrates an understanding of partner footprint and map of territory. Establishes relationships with co-partners.

• Builds aligned customer timelines with sponsors to establish concrete success measures around people, process, and technology and identify customer's specific financial priorities.

• Acts as the Voice of the Customer by driving awareness of new feedback, blockers, insights, resources, etc. (e.g., OneList, End Customer Investment Funds) items across communities so they can be added and prioritized.

Scale Customer Engagements

• Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering. Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures. Keeps up to date with customer information, industry and market trends, and compliance regulations.

• Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.

• Engages other internal resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.

• Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.

Scale Through Partners

• Shares competitive insights from customer sessions with colleagues and escalates/resolves competitive situations to influence compete strategies.

• Collaborates with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

• Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities.

• Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept sessions) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

Technical Leadership

• Consumes and leverages readiness materials (technical and professional) to expand domain knowledge. Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).with customers, partners, and senior colleagues.

• Participates as a member in the Microsoft tech community, attends community calls, sessions, hackathon, etc., and acts as a resource for their technology area. Participates in external architect community events (e.g. conferences, seminars, technical meetups) and shares learnings with internal team.

• Ensure customer technical teams are aware of and leveraging available skilling programs. Supports group training or one-to-many events (e.g., workshops, webinars) to present and train customers and colleagues on the capabilities and benefits of specific Microsoft solutions/products. Initiates, plans, and ensures delivery of cloud training program for customer technical teams based on current and future needs.

• Shares ideas, insight, and strategic, technical input with team members, when asked, using a thorough knowledge of specific cloud solutions and their context in the competitive landscape. Provides thought leadership using architecture knowledge.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Relevant certifications from Microsoft or competitive platforms AND 1+ year(s) experience in technical architect, technical consulting, design and implementation, and/or technical sales OR 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales OR equivalent experience.

• 4+ years experience with cloud-based solution designs, migrations and management of technology.

Digital Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $41.39 - $81.63 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $54.47 - $90.10 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Digital Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $51.15 - $97.88 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $66.15 - $107.02 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.