Account Manager

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points.

Key Responsibilities:

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;

• Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services;

• Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant;

• Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;

• Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;

• Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;

• Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research;

• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;

• Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager;

• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;

• Meet your merchants face-to-face regularly via on-site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role);

Minimum Qualifications:

• Strong business acumen;

• Proven ability to grow partnerships;

• Proven experience in upselling and cross selling to maximize Merchants portfolios Total Transaction Volume;

• Excellent communication skills; proactive, organized and data-driven profile;

• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;

• Proficiency in Italian, and English is a must;

• If you speak MEDDIC, it’s a plus;

• 2/3 years experience in account management and/or business consultant.

Hiring process

1. A quick chat with one of our Talent Acquisition team members;

2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;

3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth;

4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values

Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.

Pro tip: send your CV in English ?

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.