Commercial Services Support - Fluid Workforce

We are looking for an experienced professional who can help us deliver exceptional customer experiences and generate commercial value for our business.

What will you do?

YouYou will:

• Prepare the collateral for the NAM/PLP support to drive their daily call-out lists, including but not limited to:

  • Contact information (Site and Partner of Record)
  • Back-Up Contact
  • Contract Coverage prior year and pricing (details, assets, pricing)
  • Key Dates
  • Prior three FSR/Workorder reports/PMs completed as a reference with dates and notes.
  • MPRS info
  • Other Open Opportunities (summary view with links for details)

• Prepare and distribute sales leads and send e-mail notifications to the internal and/or external customers.

• Make an average of 50 phone calls a month into expired/expiring opportunities to increase company’s renewal of sales and capture rates leading to increase in non-concurrent revenue.

• Assist on funnel management for NAM Teams and keep it accurate and up to date by sending follow-up e-mails to end customers and partners.

• Support revenue‑generating teams (Inside Sales) by stepping into high‑priority tasks that directly impact pipeline movement, customer experience, and booking performance.

• Execute assigned sales‑related activities with accuracy and urgency while adhering to established workflows, SLAs, and SOPs.

• Quickly learn and transition across sales tools, systems, and processes to close short‑term capacity gaps and maintain business continuity.

• Partner closely with sales leaders to understand deal requirements, turnaround expectations, and deliverables for each temporary assignment.

• Maintain proactive communication—providing clear status updates, identifying blockers, and escalating issues early to prevent delays in quoting, order processing, or customer follow‑ups.

• Uphold service and sales‑support quality metrics across all rotations, ensuring consistency in customer touchpoints and backend processes.

• Demonstrate agility, ownership, and a strong customer‑first mindset while supporting multiple teams to help the business accelerate closures and improve overall sales efficiency.

• Assist with other duties assigned by both NAM and PLP management.

Who would be successful?

• Bachelor’s degree of any 4-year course

• Prior sales or customer service experience is a plus

• Basic knowledge of Schneider Electric portfolio, strong customer relations in Manufacturing segment will be a plus

• Excellent English communication & interaction skills

• Prior experience in Services and recurring maintenance contracts will be a key differentiator

• Be digital savvy and knowledge of MS Office applications

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. *Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.