IT Site Support Specialist (Onsite)

Join our IT Support organization as an IT Site Support Specialist and become the trusted technology partner for Schneider Electric employees. In this role, you will serve as the primary onsite IT representative, ensuring reliable IT services, seamless user experiences, and operational excellence across one or more Schneider Electric locations. If you are passionate about technology, customer service, and solving complex technical challenges, we would love to hear from you.

What will you do?

• Provide Level 2 onsite support for laptops, desktops, mobile devices, printers, and workplace technologies

• Troubleshoot hardware, software, Microsoft 365, Teams, and connectivity issues

• Manage incidents and service requests within SLA targets while maintaining accurate documentation

• Support device installations, upgrades, office moves, and equipment lifecycle activities

• Maintain IT assets, inventory records, and coordinate procurement, warranty, and vendor activities

• Provide meeting room, AV, and event support for business-critical meetings

• Prepare and deploy equipment for new hires and support employee technology adoption

• Partner with infrastructure teams by providing onsite Smart Hands & Feet support

• Ensure compliance with security policies, IT standards, and ITIL processes

• Support multiple Schneider Electric locations as needed

What qualifications will make you successful?

• 3-5+ years of experience in enterprise IT support or desktop support

• Strong knowledge of Windows 10/11, Microsoft 365, Teams, Active Directory/Entra ID, and Intune

• Experience supporting mobile devices, networking fundamentals, and hardware troubleshooting

• Familiarity with ServiceNow or other ITSM platforms

• Knowledge of asset management and inventory processes

• Excellent customer service, communication, and problem-solving skills

• Ability to work independently as the primary IT contact for a site

• Experience supporting executive or VIP users is a plus

• Willingness to travel within the assigned region when required

What's in it for me?

• A supportive team environment where your contributions are valued and recognized

• Opportunities to grow your technical and customer service expertise through real-world challenges

• Engaging work that keeps you learning and solving new problems every day

• Flexible work options designed to support your well-being

• Opportunity to own and drive the onsite IT experience

• Exposure to diverse technologies and enterprise IT environments

• Collaboration with global teams and business stakeholders

• Learning, development, and career growth opportunities

• Inclusive culture within a global sustainability leader

• Competitive benefits and well-being programs

Bring your customer-first mindset and technical curiosity to a team that's excited to welcome you!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits – it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, and pension saving matching contribution.

• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

• Support Your Community. We make a difference in your community with volunteer leave, programs through Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.