PRIMARY FUNCTIONS:

The customer-facing position will provide order entry and customer support for a named list of targeted EOEM accounts for the $1B Power Products organization. Primary functions include order-based order management (MTS/MTO/CTO) that includes order entry, statement resolution, claims, special price agreement (SPA) maintenance, quoting, expediting, customer website portal use, and customer reports. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

ESSENTIAL FUNCTIONS:

• Interfaces with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution centers, and field services.

• Accurately and expeditiously handles all customer complaints and inquiries, including status, production, delivery and billing inquiries.

• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.

• Problem solving with customers that results in positive feedback for building relationships as a trusted advisor.

• Performs all order entry, order maintenance, open-order reporting, and facilitating customer order forecasts.

• Interpret customer requirements for low complexity configure-to-order (CTO) products - match products to customer specifications and ensure that the bill of material is technically compatible and competitive.

• Provides product information and performs product cross-referencing that may include basic technical knowledge.

• Utilizes and maintains information in systems including bFO (Salesforce), Quote to Cash, SE Advantage, SAP, MS Teams, and External Customer Websites.

QUALIFICATIONS:

• Must possess a Bachelor’s Degree in any 4 or 5-year course.

• 3-6 years related work experience in case management & order management

• Must be willing to work on a hybrid setup during US business hours in BGC, Taguig.

• Well-developed verbal and written communication skills.

• Flexibility and ability to prioritize, work independently and meet deadlines.

• Ability to maintain a good working relationship with people inside and outside the company.

• Customer Service Excellence (CSE), team player mindset, and can-do attitude.

• Strong mediation, negotiation and facilitation skills.

• Good working knowledge of the MS Office 365™ applications.

• An intermediate to advance working knowledge of Excel is preferred.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.