Application Support (Helpdesk)

Location: Philippines, 03, PH

Profile: Mobility & Prointec

Required experience: Less than 2 years of experience

Working mode: On-site

Responsibilities:

• TCS Application Support Duties and Responsibilities

• Responds on-time to Toll Collection System requests for technical assistance either in person via OTRS Ticketing System phone chat or email.

• Conducts initial investigation on the new and recurring TCS issues.

• Identifies and escalates situations requiring urgent attention.

• Diagnose and resolves technical hardware and software issues.

• Tracks and routes problems and requests and document resolutions.

• Reviews and updates knowledge-based documents for TCS issues resolution references when applicable.

• Advise end user on the appropriate action that should be performed in the system.

• Log all helpdesk interactions

• Redirect issues to the involved resource

Qualifications:

• Bachelors degree

• With at least one year or more technical support or IT Service Desk experience

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Experienced researching, analyzing and interpreting automated system problems

• Related experience and training in troubleshooting and providing help desk support

• Knowledgeable in SQL is a plus.

• Can work with minimum supervision

• Willing to work non-traditional schedules, weekdays off, and holidays.

• Willing to be assigned in Sta. Rita Bulacan preferably residing in Bulacan.