Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

This is a hands-on fixed term role based in Port Moresby, Papua New Guinea to program manage a large card migration program with one of Mastercard's key clients.

The role sits within a large, complex transformation initiative and is focused on delivering clear, timely and compliant migration of client's scheme cards to Mastercard.

The role will work closely with cross functional program teams and delivery partners to ensure customer expectations are effectively managed and all teams are prepared for the migration.

Past-experience of planning and delivering large scale change projects in developing markets would be prioritised.

Key Responsibilities

• Develop and execute a comprehensive Project plan aligned to program milestones, risk controls and customer outcomes.

• Project KPI and milestones tracking

• Program governance & executive rhythm: Establish and run working groups, RAID (risks/actions/issues/decisions), and decision logs; surface trade-offs and recommendations for timely executive decisions

• Collaborate across workstreams to ensure end-to-end project delivery.

• Act as the day-to-day Project Manager embedded within the client’s organisation, working closely with client stakeholders to integrate seamlessly with internal processes, decision-making forums, and delivery teams.

• Work closely with the Mastercard delivery team to ensure strong alignment through the key delivery milestones.

• Coordinate delivery across multiple teams including Product, Technology, Operations, Risk, Compliance, Marketing, Customer Care, and external partners, ensuring interdependencies are clearly understood and actively managed.

• Serve as the central point of contact for migration-related activities, providing clear, regular, and structured communication to senior stakeholders on progress, risks, issues, and decisions required.

• Proactively identify, assess, and manage delivery risks and issues associated with scheme migration, including customer impact, operational readiness, regulatory considerations, and cutover execution.

• Oversee migration readiness activities, including data validation, operational preparedness, and end-to-end rehearsals. Coordinate cutover planning and execution to ensure a controlled and low-risk transition from Visa to Mastercard.

• Collaborate closely with Change Management, Training, and Communications teams to ensure business readiness, frontline preparedness, and effective adoption of new Mastercard products and processes.

• Apply strong problem-solving skills to navigate complex delivery challenges, adapt plans as required, and continuously improve project execution in a fast-paced, regulated environment.

• Ensure all project deliverables meet internal quality standards and client compliance requirements, maintaining robust documentation, audit trails, and approvals throughout the migration lifecycle.

Qualifications

Basic qualifications

• Strong customer-centric mindset with a focus on clarity and experience.

• High attention to detail and strong process discipline.

• Ability to manage ambiguity and shifting priorities in large transformation programs.

• Proven experience in Project Management within large‑scale transformation programs.

• Experience working on projects in the Pacific Islands is preferred.

• Highly organised with excellent stakeholder communication skills.

• Professional, accountable and delivery-focused approach.

• Undergraduate degree with work experience in project management and change management methodologies and techniques

• Minimum 5 years of Project Management experience

• Exposure to financial institutions, payments, and/or consultancies

• Experience managing clients or internal stakeholders

• Logical, structured thinking

• Ability to communicate effectively in English and the local office language (if applicable)

Preferred qualifications

• Experience developing and implementing solutions and measuring impact on clients' business

• Experience coaching junior consultants

• Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)

Note 1: For this role Mastercard will provide accommodation close to client offices. Note 2: Extensive traveling to Papua New Guinea required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.