Customer Line Ferry Flight Manager

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Job Description:

Airbus Americas, Inc is looking for a Customer Line Ferry Flight Manager to join our team based in Mobile, AL.

Responsible for ensuring that quality service and hospitality is provided to Airbus customers while they are in Mobile at the time of aircraft delivery up to and including the ferry flight. Responsible for all types of activities leading to an efficient and successful ferry flight departure of a newly delivered aircraft to the customer from Mobile to its final destination.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Customer Experience Manager:

• Liaises with the Customers well before aircraft delivery on all matters related to travel and accommodation plans (including hotel and rental car bookings).

• Prepares and arranges Customers' office assignment, IT/wifi access, parking passes, and all required services during Customers' stay at the Delivery Center.

• Establishes site clearances with Security functions for an effective and smooth Customer/Visitors check-in process. Compiles and dispatches the customer's arrival notification to all applicable departments within Airbus Mobile.

• Provides a safety briefing with required paperwork to customers at the time of their arrival and ensures that health and safety obligations are adhered to.

• Prepares and dispatches in a timely manner the Delivery Information Sheet (CDT) to customers and internal organizations.

• Supports collecting pilot CAF information for TSA clearance for dispatch team.

• Attends Customer welcome meeting on day 1 of delivery, continues to host customer delivery team onsite until final departure of ferry flight.

• Plans and coordinates Customer lunches according to the weekly delivery schedule.

• Supports the Transfer of Title process, if needed.

• When requested, organizes and coordinates special events for VIP visitors / customers.

Ferry Flight Manager:

• Arranges with the customer/operator all details required by Airbus to prepare for the ferry flight departure.

• Conducts a Ferry Flight Meeting with customer/operator, Dispatch Office and all required Airbus departments at start of customer ground checks to arrange ferry flight departure and subsequent flight routing. In case of departure delays, ensures information flow to all affected organizations and coordinates new departure slots with them.

• Coordinates catering, fueling, aircraft servicing and pushback for departure with all involved departments on a timely basis.

• Supports customer fueling requirements for departure, including SAF process adherence

• At time of scheduled ferry flight, prepares General Declaration, Passenger, Cargo and Aircraft Manifest and ensures timely Crew/Passenger passport and visa control, if applicable.

• Releases the aircraft departure messages to internal and external organizations after aircraft departure and provides stand-by services until take-off.

Other duties as assigned:

• Escalates customer related Facilities or IT issues by reporting to Customer Support Rep in order to create tickets

• Participates in Global X-Site Customer Experience Project

• Helps maintain cleanliness and proper order of customer facilities in the delivery center to include offices and customer lobbies

• When required, supports any function within AACCL in their scope of activities.

Your Boarding Pass:

• Bachelor's Degree in Aviation, Hospitality, Communications, Business Administration or a related field.

• 6 - 8 years of experience in customer facing environment

• Excellent customer service skills

• Demonstrated experience working in a high-tempo team environment

• Fluent in spoken and written English.

Preferred:

• Proficiency in a second language (i.e. Spanish, French, German...) is preferred.

• G-Suite experience preferred

• Previous aviation experience

• Authorized to work in the US, Able to work in US without current or future need for visa sponsorship.US citizenship is required.

Physical Requirements:

• Onsite: 100%

• Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions and other business interactions

• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals.

• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.

• Equipment Operation Able to operate a wide range of personal and office electronic equipment.

• Carrying: able to occasionally carry up to 10 lbs./ which engaging in training, addressing production issues or as part of continuous improvement projects.

• Lifting: able to occasionally lift up to 10 lbs./.

• Pushing/Pulling: able to push/pull items in office areas.

• Sitting: able to sit for extended periods of time at the computer and in meetings.

• Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.

• Standing: able to stand for extended periods of time.

• Travel: able to travel overseas and domestically sometimes for extended periods of time.

• Walking: able to walk through office and production areas, around flight lines and sometimes on uneven indoor and/or outdoor surfaces.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Americas, Inc.

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: On-site

Job Family: Programme & Project Management ------

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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