Senior Business Analyst (VIDA)

Tribe Procurement & Cost Management | COO Finance

Help shape the future of digital invoicing at ING

Regulatory change can be complex. Your role is to make it clear, actionable, and impactful.

At ING, we're building a global e-invoicing and e-reporting capability as part of our VAT in the Digital Age (ViDA) programme. We're looking for a Senior Business Analyst who can bring structure to complexity, connect stakeholders across functions, and help transform regulatory requirements into practical business solutions. This role sits within the Tribe Procurement & Cost Management under COO Finance and offers the opportunity to contribute to a high-visibility global transformation programme.

Role Summary

As a Senior Business Analyst, you will play a key role in delivering ING's ViDA programme by translating regulatory, tax, business, and technology requirements into clear implementation plans and business solutions. You will work with stakeholders across Finance, Tax, Procurement, Wholesale Banking, Retail Banking, and local ING entities to support the rollout of a global e-invoicing and e-reporting capability.

You will help drive business analysis, process improvements, stakeholder alignment, and implementation planning while ensuring compliance, data quality, and operational readiness.

About the Team

The Tribe Procurement & Cost Management is a global delivery organization focused on building scalable, compliant, and data-driven capabilities across procurement, cost management, and cost allocation. The team supports ING's ambition to create a more standardized, digital, and future-ready operating model for Finance, Tax, and Procurement functions worldwide.

As part of the ViDA programme, you'll join a collaborative international team responsible for implementing a bank-wide strategic initiative that will modernize invoicing, reporting, and tax data management across ING.

Required Skills

We're looking for someone who brings both analytical expertise and strong stakeholder management capabilities.

You have:

• Experience as a Business Analyst, Change Expert, Process Expert, or a similar role within a complex organization.

• Experience working with e-invoicing, e-reporting, electronic invoicing platforms, or regulatory transformation initiatives.

• Strong business analysis skills with the ability to translate complex requirements into practical solutions and clear documentation.

• Experience with Finance, Tax, Procurement, ERP systems, Billing, or regulatory change programs.

• Knowledge of compliance-driven transformation, data quality, operational controls, or VAT-related processes.

• Experience facilitating workshops, managing stakeholders, and driving alignment across business and technology teams.

• Excellent written and verbal communication skills in English.

• A proactive mindset with the confidence to challenge assumptions, drive decisions, and deliver results.

What We Offer

• The opportunity to contribute to a strategic, high-impact global transformation programme.

• Exposure to international stakeholders across multiple business domains.

• The chance to help shape a new global capability that will support ING's future operating model.

• A collaborative environment where your ideas, expertise, and initiative can make a meaningful difference.

• Opportunities to grow your career while working on complex regulatory, technology, and business transformation initiatives.

Don't meet every single requirement? We'd still love to hear from you. Research shows that talented professionals often hesitate to apply unless they meet every qualification. If this role excites you and your experience is relevant, we encourage you to apply.

How to Apply

Ready to make an impact?

Click the apply button on our careers site and submit your application through Workday. We look forward to learning more about you and how you can help shape the future of digital invoicing and reporting at ING.

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About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.