Junior, Mid-Level
Deskside (VIP Support)
Deskside (VIP Support)
Location: Philippines, PH
Profile: User Management
Required experience:
Working mode:
VIP Support
Key Responsibilities
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Provide dedicated VIP technical support to the ADB President, ensuring prompt resolution of IT-related issues.
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Deliver onsite support daily at ADB Headquarters and other designated locations as required.
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Maintain and support end-user devices, applications, communication tools, and related technologies used by the President.
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Ensure service delivery meets established VIP support service levels and performance standards.
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Coordinate with internal IT teams and vendors to resolve complex technical issues efficiently.
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Monitor and maintain service readiness to ensure uninterrupted support availability.
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Provide technical assistance at the Presidents residence in Forbes Park, Makati City, when required.
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During periods of low VIP support demand, assist with Service Desk operations and Telephone Operations (TelOps) activities to support overall IT service delivery.
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Document support activities, incidents, and resolutions in accordance with organizational procedures.
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