KERING EYEWEAR Sales Channel Operations Specialist (Fixed Term Contract)

Job Family Group Description - Sales: This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Client Services: Responds promptly to client inquiries with in-depth knowledge of products, services and processes. Communicates with clients through various channels, including in person, online or by phone. Keeps records of client interactions, transactions, comments and complaints to improve customer service efficiency and ensure a high level of customer satisfaction. May also sell additional products to clients.

Your opportunity

We are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Manager as part of our dynamic Sales Channel Operations team in Padova.

You will be responsible for:

• Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion

• Driving and coordinating customer portfolio activities with relevant Sales and Operations functions towards customer service excellence, revenue targets and optimization

• Ensuring compliance with business policies.

How you will contribute

• You will hold complete ownership of assigned customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results

• You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:

  • Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
  • Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Rolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashion
  • Channel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations Area
  • Proactive identification of missing orders against target and timely involvement of Sales towards customer chasing
  • Order proposal (where applicable) based on channel/customer/assortment or other relevant criteria
  • Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer
  • Support during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc. through active participation in both organizational preparation and live execution.
  • Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing
  • Backorders and open orders portfolio management to ensure a clean sheet

• You will drive Commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelines

• You will act as customers’ first point of contact in case of order to cash topics

• You will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancements

• You will participate in ad-hoc sales-related activities

Who you are

• Business-related degree, or equivalent business experience

• Previous experience (3-4 years) in similar role in a B2B customer service environment

• Fluent English (minimum C1), with any additional languages of significant advantage

• Experience with SAP (implementation of the same being an advantage), Excel and Power Point

• International Sales experience within a B2B environment could be an advantage

• Good business knowledge of order-to-cash flows

• Working knowledge of Incoterms and customs rules

• Proactivity and teamwork skills

• Customer-oriented with a high, demonstrable level of flexibility

• Problem-solver capabilities

• Trustworthy, clear and open communication

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

What we offer:

• Applicable CCNL: Addetti alle aziende che producono occhiali e articoli inerenti l’occhialeria.

• Indicative starting compensation: 30.000€

• Benefits: beyond what is required by the national collective bargaining agreement (CCNL) and applicable laws, additional benefits and initiatives are provided in compliance with current company policies.