JOB DESCRIPTION

Job Description:

1. Customer Relationship Management

• Maintain daily communication and relationship with the procurement and procurement assistant teams at Busy Ming Group headquarters, building a stable and trust-based partnership

• Respond promptly to client needs, coordinate internal resources to resolve issues, and enhance client satisfaction

2. Product Sampling & Listing Follow-up

• Manage the sampling process for new and key products to Busy Ming Group headquarters, follow up on sample review, collect feedback, and drive adjustments and optimization

• Oversee the entire product listing process, including quotation, negotiation, contract signing, and system data entry, to ensure smooth product launch

• Track post-launch sales performance and provide timely market feedback

3. Daily Supply Chain Operations

• Follow up on daily supply chain tasks including order processing, shipment arrangement, and delivery confirmation to ensure stable supply

• Coordinate and resolve after-sales issues such as near-expiry products, returns/exchanges, and quality complaints

• Monitor inventory turnover and work with the client on replenishment plans to avoid stockouts or overstock

4. Business Target Achievement

• Assist the team in developing sales plans and promotional strategies for the Busy Ming channel

• Track monthly/quarterly/annual sales target progress, analyze data, and propose improvement recommendations

• Support execution of promotional activities, display optimization, and other in-store sell-through initiatives

5. Other Responsibilities

• Collect competitive intelligence within the channel and produce regular analysis reports

• Complete other tasks assigned by the supervisor

/ Requirements

Qualifications

• Bachelor's degree or above, any major

• 2+ years of working experience; FMCG / food & beverage industry experience preferred

• Experience in KA account management, channel operations, or supply chain management preferred

• Based in Changsha; willing to travel occasionally

Core Competencies

• Smart & adaptable: Strong learning ability, can quickly grasp business logic and client needs; flexible in problem-solving and able to find practical solutions when issues arise

• Strong communication & coordination: Skilled at interpersonal communication, able to build good relationships with people at different levels and of different personalities; clear and structured in expression

• Highly execution-oriented: Reliable and thorough, takes ownership and follows through on tasks proactively; no procrastination or passing the buck

• Detail-oriented: Strong control over numbers, processes, and details; able to maintain accuracy in day-to-day work with multiple moving parts

• Good stress tolerance: Able to thrive in a fast-paced environment, staying organized and efficient when handling multiple tasks in parallel

• Result-driven: Business-minded, focused on target achievement, and willing to take ownership of results

Nice-to-Have

• Experience working with or at Busy Ming Group (Busy Snack / Zhao Yiming Snack), other snack retail chains, or bulk discount retail channels

• Background with brand owners or distributors in the food, beverage, or snack industry

• Familiarity with ERP / inventory management systems; proficient in Excel for data analysis

• Some negotiation experience and commercial acumen

---

About Mars: Mars is a family-owned business with more than $50 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 150,000 Associates into taking action every day towards creating the world we want tomorrow.

Commitment to Equal Employer Opportunities: All qualified applicants will receive consideration for employment in accordance with applicable law and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other category protected under federal, state, and local laws. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

A Note to Candidates Regarding AI Embracing AI as a vital skill for today and tomorrow, we welcome candidates to use AI to assist with your preparation as you engage with our recruiting process—from helping to perfect your CV/resume to using it to refine your interview skills. While AI can assist you, we expect that your ideas, responses, and demonstration of competencies throughout the recruitment process are authentically your own. We value genuine engagement and want to see the real you shine. At Mars, AI is here to support—not replace—the human connection at the heart of our recruitment process.

Note to Search Firms/Agencies: Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.