Customer Service Representative (Danish-speaking) - On-site - XM01

Experience the power of a game-changing career

Are you looking for what’s next? We’re aglobal technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re lookingto grow and be inspired, as a Customer Service Representative in Barcelona, Valencia or Malaga (On-site),you will be part of our team of game-changers whoare powering the brands of the future in electric cars.

Career growth and personal development

This is a great opportunity to experience the power of what’s nextand develop “friends for life” at the same time. We’ll giveyou all the training, cutting-edge technologies,and the continuing support you’ll needto succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers,our people, our community, and our planet.

As a Customer Service Representativeon our team, you will:

- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA 
- Maintain service and product knowledge and expertise associated with applications specific to individual customers 
- Ensure contractual SLA is maintained 
- Provide cover for other Agents in their absence, either within the same team or across teams 
- Understand and comply with administrative duties including holiday, sickness and overtime 
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace our game-changers withopen arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are proficient or bilingual in Danish andare fluent in English 
- Have 1 year working experience in Customer Service 
- Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration 
- Have good disposition to work in a customer service environment 
- Can take ownership and progress calls to resolution or to escalate call to resolution 
- Experience in the automotive industry
- Have working experience with electric vehicles or possess your own

Don’t meet every requirement? No worries. We’re dedicatedto creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t checkevery box, we still encourage you to apply. We’ll doour best to match you with the right job, whether it’s thisone or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s whywe significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Full-time 39 hours/week permanent contract: Mondayto Friday 09:00h to 18:00h
- Salary 21.700 euros gross/year + up to 2.000 euros gross/yearin bonus 
- Central location in Barcelona, Valencia or Malaga
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs and specializedcourses

Experience the best version of you!

At Concentrix, we invest in our game-changers becausewe know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers aroundthe globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly unitedas one team, one company, globally. We're committedto equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.