PS Operations Specialist (with German)

People Services Operations Specialist (German Speaker)

As a People Services Operations Specialist, you will play a key role in delivering end-to-end HR administration and employee lifecycle support for employees across Germany. You will ensure accurate processing of HR transactions, maintain high-quality employee data, support payroll-related activities, and serve as a trusted partner for employees, managers, and HR stakeholders.

Working as part of our People Services team, you will contribute to a modern HR service delivery model focused on operational excellence, continuous improvement, data quality, and an outstanding customer experience.

This role offers an exciting opportunity to develop expertise in HR Operations, collaborate with stakeholders across the business, and actively contribute to process improvement and standardization initiatives.

Key Responsibilities:

Employee Lifecycle & HR Operations

• Deliver end-to-end HR administration support across the employee lifecycle, including hiring, contractual changes, leave management, and offboarding activities.

• Process HR transactions accurately and within agreed service levels while ensuring compliance with company policies and local German regulations.

• Prepare and maintain employee documentation and HR records in accordance with legal and regulatory requirements.

• Execute payroll-impacting transactions accurately and on time, recognizing the critical impact of HR data quality on employee pay.

Employee & Stakeholder Support

• Act as a primary point of contact for employees, managers, and HR stakeholders through our case management and digital support channels.

• Provide guidance on routine HR policies, processes, and lifecycle transactions.

• Resolve inquiries efficiently while delivering a high-quality customer experience.

• Partner closely with HR Business Partners, Centres of Excellence, Payroll teams, and other stakeholders to ensure seamless service delivery.

Data Quality & Systems Management

• Maintain accurate employee data within HR systems, ensuring completeness, consistency, and compliance.

• Identify and resolve data discrepancies and proactively support data quality initiatives.

• Utilize HR systems such as Workday, SAP, and ServiceNow to manage transactions and employee records.

• Support reporting activities and contribute to data-driven decision making through accurate system management.

Payroll Support & Operational Excellence

• Support payroll processes through timely and accurate execution of payroll-relevant transactions.

• Perform validations, audits, and controls to ensure payroll-impacting data is correct before payroll processing.

• Collaborate with payroll teams and vendors to investigate and resolve data-related issues.

Continuous Improvement & Standardization

• Identify opportunities to simplify, improve, and standardize HR processes.

• Participate in process improvement projects, knowledge transfers, and operational excellence initiatives.

• Contribute ideas that improve efficiency, quality, employee experience, and service delivery performance.

• Support the team's journey toward greater standardization, digitalization, and automation.

Compliance & Confidentiality

• Handle sensitive personal and employment data with the highest level of confidentiality.

• Ensure compliance with data privacy requirements, local legislation, internal controls, and company policies.

• Follow established governance, documentation, and process standards.

Basic Qualifications:

• Fluent German and English language skills, both written and spoken.

• Experience in HR Operations, HR Administration, Shared Services, People Services, Payroll Administration, Time & Attendance, or a related field.

• Experience managing employee lifecycle transactions and HR data within HR systems.

• Strong attention to detail with a demonstrated commitment to accuracy and quality.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Strong customer service and stakeholder communication skills.

• Ability to work confidently with confidential employee information.

• Proficiency with Microsoft Office applications, particularly Excel.

• Willingness to work in a hybrid model from Poznan

Preferred Qualifications:

• Experience supporting employees within the German market.

• Knowledge of German HR administration and payroll processes.

• Previous experience in a Shared Services, Global Business Services, or HR Operations environment.

• Experience with Workday, ServiceNow, and/or SAP HR.

• Exposure to process improvement, standardization, Lean, Continuous Improvement, or automation initiatives.

• Experience working with payroll vendors or payroll-impacting HR processes.

• Curiosity, learning agility, and a continuous improvement mindset.

#LI-GSK G9

Skills Case Management Software, Continual Improvement Process, Critical Thinking, Data Analysis, Data Management, Document Management, Escalation Management, Human Resource Information Systems (HRIS), Prioritization, Problem Solving, Service Level Agreement (SLA), SLA Management, Standards Compliance

Polish Salary Range / Polski przedział wynagrodzenia: PLN 84,000 to PLN 140,000 The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria. Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami.

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