Visual Merchandiser

Company Description

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Job Description

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

WHAT YOU’LL DO

As a Visual Merchandiser, you’ll play a key role in creating an inspiring and consistent customer experience by implementing visual standards and driving commercial excellence. Acting in line with our values, you’ll contribute to your success and that of the company.

You will:

• Execute visual, commercial, and styling curation in line with store guidelines and calendars to enhance the customer experience and drive sales in your store.

• Analyse sales performance, maintain stock levels, ensure garment care and identify and prioritize visual and commercial opportunities in collaboration with Store Management.

• Use your trend and competitor insights to coach and develop the store team, equipping them to deliver a great customer experience.

• Represent yourself and the brand positively during all customer interactions.

• Support Sales Market with store expansion projects.

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WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

We are looking for people with…

• Strong Visual merchandising and commercial experience in a dynamic environment, with a solution-oriented mindset.

• Knowledge of how to manage, analyse and act on sales reports and the selling equation.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience.

• Motivated to create outstanding customer experiences while promoting and driving sales.

• Creative, curious, and proactive.

• Skilled communicators who can lead and inspire store teams to achieve collaborative results.

• Flexible and action oriented

Qualifications

• For you to be a successful Visual Merchandiser, you must be curious and creative; always looking for inspiration, proactive, solution focused, flexible, with effective communication skills to achieve results cross functionally.

• We look for individuals with fashion interests and leadership skills who can apply their visual and commercial experience working in a dynamic environment to the role.

• Experience with being solution focused to improve product presentation and commercial execution in store

• Good knowledge of visual, commercial, and operational best practises, routines, and tools

• Know how to manage, follow-up and act on selling equation and weekly sales reports

Additional Information

This is a full-time position for our store in Mumbai. The position reports to the Store Manager.