Senior Manager Process Excellence & CI

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

The Manager, Process Excellence & Continuous Improvement (ProEx&CI) plays a critical role in driving PMI’s enterprise-wide BPM (Business Process Management) and Continuous Improvement strategy. This role accelerates process transformation, operational efficiency, and value creation by deploying BPM methods, Lean/Six Sigma tools, and CI Products & Services across GBS and enterprise functions. The Manager partners closely with Global Process Owners (GPOs), Service Excellence teams, and cross-functional stakeholders to deliver high-impact transformation initiatives, support standardization, and foster a culture of operational excellence.

WHAT IS NEEDED TO SUCCEED IN THIS ROLE?

• 5–7 years in Process Excellence, CI, BPM, OPEX, or Shared Services roles

• Lean Six Sigma Green or Black Belt required; familiarity with BPM and Signavio is a strong asset

• Experience leading improvement projects and partnering across complex, cross-functional environments

• Strong analytical thinking, problem-solving, and data-driven decision-making skills

• Effective communication skills with the ability to simplify complexity and influence stakeholders

• Experience in change management, digital enablement, or process intelligence tools (process mining, modelling) is an advantage

• Full professional proficiency in English is a must; Polish is an asset

WHAT WE OFFER YOU?

• In this position you will earn no less than 27 000 PLN gross monthly

• Private medical and dental care, life insurance

• Lunch Sodexo card to be used in the canteen or outside

• Hybrid working arrangement

• Employee pension plan

• Cafeteria benefit program, multisport card

• Wide range of training sessions, language learning platform, further education and professional qualification support possibility

• Free bike and car park for all employees

HOW CAN YOU MAKE HISTORY WITH US?

Lead high-impact CI & BPM Initiatives

• Lead CI/BPM improvement projects that drive measurable efficiency and service quality gains

• Partner with Global Process Owners to identify, scope, and prioritize transformation opportunities

• Apply Lean, Six Sigma, BPM, and process intelligence (e.g., Signavio) to optimize end-to-end processes

• Ensure initiatives are consistent, insight-driven, and aligned to enterprise transformation priorities

Deploy CI & BPM Frameworks and Standards

• Support the execution of PMI’s BPM Playbook and CI Products & Services

• Maintain CI and BPM toolkits, templates, and methods to ensure high-quality, standardized delivery

• Contribute to process modeling, future-state design, and lifecycle management activities

• Promote BPM standards and drive adoption across the organization

Build Capability & Strengthen CI Culture

• Deliver CI/BPM training, coaching, and enablement programs for teams and stakeholders

• Support Communities of Practice, fostering best-practice sharing and process-centric ways of working

• Help embed a continuous improvement mindset through communication, engagement, and structured recognition

Support Governance & Value Realization

• Contribute to the CI initiative portfolio, supporting transparency, prioritization, and execution excellence

• Provide hands-on support and coaching for strategic and tactical CI efforts

• Partner with GPOs and Service Lines to track productivity opportunities and efficiency gains

• Enable data-driven decision making and contribute to benefit realization tracking

Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted.

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at PMIEthicsandCompliance@pmi.com. Read more about Ethics&Compliance at PMI – here.