M-Pesa Operational Risk & Analytics Specialist

Role Purpose

The operational risk specialist is responsible for facilitating the implementation and continuous enhancement of the Operational Risk Management Framework across the organization. The role supports the proactive identification, assessment, monitoring, reporting, and mitigation of operational risks arising from people, processes, systems, third parties, products, and external events.

The incumbent will drive the integration of risks, controls, processes, incidents, KRIs, regulatory obligations, and action plans into a connected operational risk ecosystem, enabling effective decision-making, operational resilience, and regulatory compliance.

The role provides second-line oversight and challenge to ensure that operational risks remain within approved risk appetite and that remediation activities are effectively managed.

Key accountabilities and decision ownership

• Support implementation and continuous improvement of operational risk framework.

• Coordinate periodic risk and control Self-Assessments (RCSA) across the business

• Conduct operational risk assessments for new products, services, technologies, partnerships, and initiatives

• Support emerging risk identification through horizon scanning and environmental monitoring

• Maintain the enterprise operational risk register.

• Coordinate collection and analysis of operational risk events and loss data.

Core competencies, knowledge, and experience

• Strong Communication/Presentation Skills – Ability to ensure relevant communication with internal and external stakeholders at all levels

• Proven experience in risk management

• Familiarity with financial industry compliance standards and regulations

• Familiarity with financial products and digital services

• Understanding of Brand values and exposures

• Understanding of IT environment and impacts on the business

• Experience in financial operation controls

• Strong Analytical skills – able to assess, identify issues, root cause, and recommend solutions.

• Data interpretation and storytelling

Must have technical / professional qualifications

• Degree in Finance, Economics, Accounting, or related field.

• 2-4 years of experience, with at least 2 years in risk management, control or audit

• Professional certifications are an added advantage

• Strong planning, stakeholder engagement, and networking skills.

• Proficiency in MS Copilot 365 and Business intelligence tools

Key performance indicators

• Timely delivery of reviews

• Improvement of risks metrics

• Effective escalation and mitigation of emerging risks and incidents