Sr. Availability & Reliability Engineering Manager

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Leads a small to midsized software engineering team, implementing and helping shape key elements of tactical and operational plans established by executive and senior leadership. Drives timely delivery of complex, scalable software solutions for CTO within defined scope and quality parameters, making informed day to day decisions to keep work on track.

The Sr. Availability & Reliability Engineering Manager will lead a software engineering team responsible for building and advancing Availability & Reliability Engineering capabilities that improve system resiliency, reduce incident resolution times, and enhance operational excellence. Drives the development of tooling, observability solutions, automation capabilities, and operational tooling for CTO while partnering with engineering, infrastructure, cloud, and architecture teams to identify systemic issues and improve technology health. Provides leadership, coaching, and talent development for engineering teammates, fostering a culture of accountability, continuous improvement, operational ownership, and engineering excellence. Translates strategic objectives into executable roadmaps that strengthen platform reliability, enable AI-driven operations, and accelerate delivery of resilient technology solutions.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Implements and helps refine tactical and operational plans for a software engineering team, translating strategies from senior leaders into clear objectives and daytoday priorities for a small to midsized group.

2. Manages lowerlevel managers and experienced individual contributors responsible for designing, developing, testing, and deploying software solutions, ensuring work is delivered on time and to agreed scope and quality.

3. Applies and improves technology standards, governance practices, and engineering methods within the team, making moderate to significant enhancements to processes and ways of working.

4. Provides data and feedback to senior leadership on team performance and improvement opportunities, influencing how operational plans are adjusted and executed.

5. Develops and coaches managers and senior individual contributors, setting expectations, providing regular feedback, and reinforcing a collaborative, resultsoriented engineering culture.

6. Leads process, tooling, and system improvements within the team, using metrics and retrospectives to streamline workflows, reduce waste, and increase reliability of delivery.

7. Ensures effective risk management and adherence to regulatory and policy requirements for software development and deployment in the team’s scope, coordinating with partner teams to resolve issues within defined guidelines.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Computer Science, Software Engineering, or related field.

2. Minimum of 7 years of professional experience in software development, with significant leadership experience.

3. Advanced management and leadership experience leading teams.

4. Developing expertise and knowledge of software architecture, development lifecycle, and technology strategy.

Preferred Qualifications

1. Advanced degree in Computer Science, Software Engineering, Information Systems, or related discipline.

2. Demonstrated success leading engineering teams responsible for platform reliability, observability, site reliability engineering (SRE), cloud engineering, technology operations, or operational resilience initiatives.

3. Experience developing and implementing observability strategies utilizing telemetry, logging, monitoring, distributed tracing, and operational analytics to improve service health and reduce Mean Time to Resolution (MTTR).

4. Proven ability to lead root cause analysis, incident management, fault isolation, resiliency validation, and restoration strategy activities within complex distributed systems environments.

5. Experience building or leveraging AI-enabled operations, automation platforms, intelligent incident response capabilities, anomaly detection, change correlation, or agentic AI solutions to improve operational effectiveness.

6. Strong understanding of cloud platforms, modern application architectures, deployment pipelines, infrastructure services, and distributed systems design principles.

7. Demonstrated ability to translate technical insights, operational trends, and reliability risks into executive-level reporting, strategic recommendations, and actionable engineering priorities.

8. Experience designing or supporting service health dashboards, operational metrics platforms, dependency mapping solutions, command center capabilities, or enterprise observability ecosystems.

9. Proven track record driving large-scale technology transformation initiatives focused on reliability engineering, operational excellence, resiliency, and continuous improvement.

10. Strong leadership experience developing high-performing engineering teams, mentoring technical talent, and influencing cross-functional stakeholders to address systemic technology challenges and improve organizational outcomes.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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