Senior
Aftersales Services Manager
Service Center Acceptance & Evaluation
- Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.
Periodic Service Quality Evaluation
-
Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
-
Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
-
Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.
Requirements
-
Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
-
Experience in service quality evaluation is an advantage.
-
Proficient in English
-
Willing to travel for business
Benefits
-
Competitive salary and comprehensive benefits package.
-
Opportunity to work in a fast-growing global automotive company.
-
Exposure to international markets and cross-functional collaboration.
-
Chance to directly impact global after-sales performance and customer satisfaction.
-
Dynamic and innovative work environment with career growth opportunities.
-
Participation in meaningful projects shaping the future of electric mobility.
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well Iveco Group matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.