After Sales Engineer

Job Description

Responsibilities:

1. Manage the daily operation of rework functional area of service center.

2. Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.

3. Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;

4. Provide after-sales technical support and battery system product introduction training to customers;

5. Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;

6. Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;

7. Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;

8. Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;

9. Other after-sales related support work.

Qualifications:

1. Bachelor degree or above, work experience in new energy industry is preferred;

2. Good oral, written and presentation English communication skill, Chinese is preferred;

3. Those who have been engaged in after-sales service are preferred;

4. Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;

5. It is a priority to have development channels of overseas third-party service providers.

6. Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.

7. Willing to travel to customer site frequently if necessary .

8. Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork.

9. Local overseas study experience, or expatriate study experience in China is preferred.