Mid-Level
Specialist Bank services
Role Purpose
We are seeking a Banking Services Specialist to drive the growth, adoption, and operational performance of M-Pesa banking services. The role is responsible for managing bank partnerships, ensuring service reliability, enhancing customer value propositions, and supporting revenue diversification through banking products such as Bank-to-Wallet (B2W), Wallet-to-Bank (W2B), ATM withdrawals, and related services.
Key Accountabilities
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Deliver banking services revenue, usage, and penetration targets.
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Develop and validate customer-focused value propositions for new and existing services.
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Ensure banking services operate effectively through regular monitoring and testing.
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Manage relationships with banks and external partners, including issue escalation and resolution.
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Coordinate partner requests with internal support teams.
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Work closely with Product and Technical teams to resolve service issues.
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Monitor banking service accounts and liquidity thresholds to minimise operational risks.
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Identify and implement opportunities to expand the banking services portfolio.
Key Performance Indicators (KPIs)
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Banking services revenue achievement.
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Customer penetration and active usage growth.
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Service availability and uptime.
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Resolution time for partner and operational issues.
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Number of successful service launches or enhancements.
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Compliance with testing and monitoring requirements.
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Portfolio diversification and transaction growth.
Knowledge, Experience and Preferred Qualifications
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Knowledge of mobile money, digital payments, or banking services.
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Understanding of payment ecosystems and financial services operations.
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Experience managing external partners or financial institutions.
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Experience monitoring service performance and analysing business metrics.
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Knowledge of financial services regulatory and compliance requirements.
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Bachelor's degree in Finance, Business Administration, Economics, Information Technology, or related field.
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3+ years' experience in banking, fintech, payments, or mobile financial services.
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Experience with M-Pesa, digital banking products, or payment platforms.
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Experience in product management, partnership management, or business development.
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