Client Service Representative - Novi, MI

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, gender identity, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Novi

State: Michigan

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Position Summary

The Client Services Representative is responsible for client contact management through e-mail, telephone, and resolve client inquiries/complaints.

Duties & Responsibilities

• Client contact management (handling client contact via email/telephone/in-person)

• Resolve client inquiries, issues and/or complaints

• Assists in resolving financial issues/complaints as necessary

• Track client jobs and report progress

• Coordinate client needs with laboratory production managers

• Assist and coordinate with branch offices/other BV units as required

• Assist in maintaining client relations when required

• Perform onboard process for new and existing clients

• Participate in renewal process by generating quotations and sending to clients for approval

• Schedule and host regular client meetings including agenda and presentation preparation

• Attend conferences/shows/events or provides assistance when required

• Comply with occupational health and safety legislation, BV Group Policies and Procedures, OSHA, NIOSH, and ISO standards.

• Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)

• Other duties or tasks as assigned by manager

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Experience, Qualifications & Required Skills

• BS or technical diploma in Science, preferably in Chemistry

• Some laboratory experience an asset

• A minimum of 1 year client service experience

• Excellent communication skills, both verbal and written English

• Excellent computer skills, particularly with MS Office applications

• Strong interpersonal skills – outgoing, positive, tactful and flexible

• Strong organizing and problem solving skills to effectively handle time critical issues

• Able to work independently and with others

If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com.

We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!

If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below:

https://www.dol.gov/agencies/ofccp/posters