Senior, Expert

C&I Global Partner Manager – Global SI

Waltham, United States · On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Role Summary

The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk practice strategy and execution at Partner. Working directly with the Global SI Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery.

The Global Partner Manager operates cross-functionally alongside the Product Group, Field Sales, Enablement, Marketing, and Technical Partner Advisors (TPAs) to ensure the right partners are activated at the right time for the right opportunities and across the Partner teams. This role focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow's routes to market.

What You'll Do

Partner Engagement & Pipeline Execution

Own end-to-end partner lifecycle management for Global SI, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology)
Drive partner pipeline development and deal progression in close collaboration with field sales
Engage the right SI partners in active customer opportunities, including proposal situations requiring partner collaboration
Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions

Cross-Functional Collaboration

Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions
Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities
Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow
Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline

Partner Readiness & Governance

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with Deloitte partners
Coach and enable Deloitte teams —remotely and in person—building senior-level relationships and managing partner risk
Advise Deloitte on market, geographic, and route-to-market expansion, including new buying centers and customer segments
Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact

Success Measures

Partner pipeline growth and revenue contribution (sourced and sell-through NNACV)
Expansion into new markets, buying centers, and net new logos in Governance and Risk Practice
Partner engagement quality: early activation in customer opportunities and proposal motions
Consistency of cross-functional execution within the collaboration model
Deloitte maturity, scalability, and enablement effectiveness in Governance and Risk
Field and stakeholder satisfaction scores

Qualifications

Required

10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services
Strong understanding of partner-led and co-sell sales motions, including C&I routes to market
Experience in Governance, Risk, Security and OT businesses
Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models
Experience developing and executing GTM strategies through partner ecosystems
Strong communication skills with the ability to align stakeholders on roles, expectations, and execution plans
Comfort operating in ambiguity with a bias toward action

Preferred

Experience supporting partner-involved deal and proposal motions, including identifying and aligning partners to pursue opportunities
Familiarity with partner lifecycle management, partner experience and productivity drivers, and partner performance measurement
Experience leveraging AI tools into work processes, decision-making, or problem-solving—including AI-powered tools and workflow automation

Why This Role Matters

Partner-led growth requires field-level execution that connects global strategy to real customer outcomes. This role is the operational bridge between the Global Partner Leader's vision and the customers, deals, and field teams where that strategy must come to life. By ensuring the right C&I partners are engaged, enabled, and executing effectively, the Partner Manager drives the scalable, predictable pipeline growth that powers ServiceNow's partner ecosystem.

For positions this area, we offer a base pay of $145,920 - $217,080, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Is this role right for you?

Your agent will tell you — in seconds.

Sign up and I'll tell you right away how well ServiceNow matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.

or use email