Specialist, Customer Advocate

Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make.

Mission:

• Act as the Customer Experience advocate.

• Drive Customer Centricity in entities.

• Ensure the Customer Experience is measured according to the Business priorities.

• Define and follow-up the improvement action plan and priorities with the Business stakeholders.

• Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.

Key Roles & Responsibilities:

• Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities.

• Drive Customer Centricity - for the entity.

Main Activities:

• Continuously listen to the Voice of the Customer and CSLD feedback.

• Eliminate dissatisfaction by managing and preventing customer issues.

• Ensure a fast, reliable process for resolving complaints.

• Act as the plant’s “I2P Champion” and reference for the I2P process.

• Escalate issues to the right teams and support collaborative resolution.

• Regularly analyse issues to identify top problems and launch prevention projects.

• Link complaints to updates in the Robustness program (PCP, FMEA, etc.).

• Work with other teams to contain, correct, and prevent customer problems.

• Lead containment actions for known issues.

• Monitor Customer Voice feedback and define action plans to boost satisfaction.

• Handle complaints from other Schneider entities to the plant.

• If the plant is an Expert Centre:

  • Manage expert assessments from root cause validation to action effectiveness.
  • Deliver Expert Assessment reports on time and at the expected quality level.

Interactions:

• Inside my entity:

• Outside of my entity:

Key Competencies

• C005 - Issue Resolution

• C007 - Change Management & Implementation Methodology

• C009 - Communicate Effectively

• C011 - Business Acumen

• C014 - Digital Acumen

• FQ02 - Customer Experience Performance

• FQ03 - Customer Quality Analytics

• FQ05 - Quality Authority

• FQ08 - Continuous Improvement

• L03 - Influence & Convince

• L05 - Focus on Customer

• L06 - Foster collaboration and networking

What's in it for me?

• Lead high-impact programs that directly improve customer satisfaction and loyalty

• Work in a role where your advocacy shapes business strategy and culture

• Collaborate with passionate teams committed to delivering exceptional experiences

• Grow your career through leadership opportunities and strategic project ownership

Bring your passion for customers to a team that's ready to listen — apply today!

Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.