Associate Manager -Sales & Operations

Overview

This position is responsible for warehouse trade spend results and escalation of blockers preventing the teams from getting to period targets. The role will own oversight for contract management on FSV agreements. We have dotted line ownership of BPO team who process trade claims in TPM based on proof of performance against the contract for Quaker & Gatorade LOB. The FSV team audits QSDI and Frito-Lay claims in CCM for trade spend payments to customers, auditing against specific performance criteria, ensuring claims are cleared in timely manner, and adhering to aging metrics. The Supervisor supports the Senior Supervisor and supports Finance to identify trade process gaps and implement solutions to optimize trade performance.

Responsibilities

• Escalate issues on deductions to Logistics Vendor, Customer, and/or KAM as needed

• Review/Conduct support for Special projects and drive continuous improvement and automation with the team

• Ensure full coverage of Logistics settlement accounts

• Ensure Team compliance with established Warehouse and FLNA Trade Settlement processes and procedures

• Assists in the oversight of S4 harmonization and escalations of known issues to drive resolution

• Ensure timely, accurate, and efficient processing of trade spend checks and deductions, fund adjustments, and customer enrollments

• Works with the Senior Supervisor to partner with Finance and Sales to manage and collect or clear aged claims, including obtaining all necessary contracts and supporting documentation; period review of open chargebacks and credits to drive cash recovery

• Monitor period KPI’s and ensure adherence to target metrics

• Perform analysis of deduction activity, forecast balances for cash flow reporting, and provide period reporting on write-off activity

• Design and implement trade payment process efficiencies to streamline trade payment processing

• Collaborate with Finance to identify and implement business process efficiencies and changes to drive improvements to trade spending

• For FSV, partner with the PACMAN Systems team to identify and implement process and system improvements and reporting needs

• Assist with Balance Sheet Reviews and SOX testing

• Provide ad hoc reporting for leadership and Finance as needed

Qualifications

• 2-4 years of relevant trade deduction business experience and practical exposure in: problem solving, root cause analysis, and/or summarizing and interpretation of data

• Service oriented with ability to manage day-to-day and periodic time-sensitive problem solving, multitasking for projects and escalations

• Solid understanding and working knowledge of general accounting and accrual transactions

• 2-4 years of experience with Microsoft Applications with an extremely high level of proficiency

• Ability to work independently and prioritize work with minimal direction

• Ability to learn new technology concepts quickly with attention to detail

• Strong analytical, problem solving and organizational skills

• Self-motivated and is results oriented

• Strong written and verbal communication and collaboration skills with ability to work cross functionally with people at multiple levels in Sales, Finance, Control, Retail, Trade and IT

• Curiosity for learning, critical thinking and able to interpret trends in data and share insights