ServiceNow Architect Lead Director

Overview

The Director, ServiceNow Architecture is a senior leadership role responsible for defining and executing the architectural vision, strategy, and roadmap for the Center for Enablement (C4E). This position combines deep technical expertise, enterprise architecture leadership, and strategic business alignment to drive digital transformation, innovation, and operational excellence across PepsiCo. The leader will partner with business and technology stakeholders to advance platform modernization, automation, governance, and scalable solution delivery, ensuring enterprise capabilities are aligned with business priorities and deliver measurable value for employees, customers, and the organization.

Responsibilities

• Lead the development and execution of enterprise architecture strategies, ensuring alignment with business goals and technology standards.

• Oversee solution architecture, software development, and integration initiatives, with a focus on scalability, security, and performance.

• Define and govern ServiceNow architectural patterns across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC, and custom applications.

• Lead architectural reviews, design authorities, and technical decision-making for ServiceNow initiatives.

• Drive platform roadmap planning, technical debt management, and upgrade strategy aligned to ServiceNow releases.

• Guide DevOps, CI/CD, and SDLC practices for ServiceNow development and configuration.

• Champion the adoption of modern architectural frameworks (e.g., TOGAF), cloud platforms (Azure, AWS), and DevOps principles.

• Guide teams in the design and implementation of microservices, data architecture, and API/data modeling.

• Foster a culture of innovation, continuous improvement, and cross-functional collaboration.

• Ensure governance, compliance, and adherence to industry standards and best practices.

• Mentor and develop architects and technical leaders, building organizational capability and talent pipelines.

• Drive strategic initiatives in areas such as GenAI, automation, and digital employee experience.

• Engage with stakeholders to translate business needs into actionable technology solutions.

• Oversee risk management, security, and change management processes.

Compensation and Benefits:

The expected compensation range for this position is between $132,200 - $262,400. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 25% of annual salary paid out annually and an additional target payout of 10% of annual salary is paid out over 3 years following the end of the performance period. Long term incentive equity may be awarded based on eligibility and performance. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

Required Architect Skills:

• Deep expertise in ServiceNow platform architecture and data model.

• Enterprise and Solution Architecture (TOGAF, Solution Design, Integration Awareness)

• Cloud Architecture (Azure, AWS, Cloud Architecture Awareness)

• Microservices and DevOps Principles

• Advanced understanding of ServiceNow scripting (Business Rules, Script Includes, UI Policies, Flow Designer).

• Experience designing scalable workflows, automation, and low-code/no-code solutions.

• Knowledge of cloud and hybrid architectures and how ServiceNow integrates across them.

• Experience with performance tuning, instance health, and platform optimization.

• Data Architecture, Data Analysis, and API/Data Modeling

• Software Development and Project Management

• Security and Compliance, Governance and Standards

• Performance Optimization and Scalability Planning

• ServiceNow Platform/Architecture and related modules (ITSM, ITOM, ITAM, IRM, HRSD, CSM, SecOps, GRC, GCC)

• Innovation and Strategic Thinking

Required Leadership Skills:

• Strategic Thinking and Business Acumen

• Leadership, Team Building, and Talent Management

• Collaboration, Coaching, and Stakeholder Management

• Methodical and Analytical Decision-Making

• Change Management and Organizational Agility

• Communication, Facilitation, and Conflict Resolution

• Ownership, Accountability, and Resilience

• Vendor and Contract Management

• Financial Management and Forecasting

• Continuous Improvement and Process Optimization

EEO Statement

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement.