Sr Assistant, Customer Master Data with German language skills

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose The Shared Services Customer Support Sr Assistant will be responsible for support the different commercial teams in the area of customer master. This includes understanding of requirements and guidance on the adequate customer master submissions as per guidelines as well as executing those submissions on their behalf where appropriate. The role provides first level support regarding issue resolution and simple clarification with commercial teams and will review with team lead if more complex issues arise. The role will support the development of training materials as needed to help commercial teams.

The position will be tasked with delivering customer service excellence to the business as well as support continuous process improvement to further enhance the customer service level and effectiveness expected throughout as well as reduce customer-related issues to the minimum.

Key Responsibilities

• Works with the Customer Support Team Lead to build the SSC capabilities so all planned activities can be delivered in a timely and effective manner

• Works with each relevant stakeholders in the BU to build positive, constructive relationships and works in partnership with each to maintain an effective and smooth partnership with SSC

• Supports new recruits and provides training and guidance as required

• Identifies and supports implementation of process improvements

• Suggest and supports technical improvements for the customer maintenance processes as required

• Executes training for new employees and provides support as required

Experience required

• Minimum of 1 years’ experience in a multinational organization and/or Shared Services environment with good business acumen and good excel spreadsheet skills.

Language Capability & expert level:

• Essential: English + German

Education & Qualifications required

• Bachelor degree in Finance, Economics or equivalent

Capability required & Expert level( Capability Framework)

• Analytical Thinking - Foundational

• Relationship Management - Foundational

• Collaborative Influencing - Foundational

• Finance Operations and Accounting - Foundational

• Process Excellence – Foundational

• System Literacy – Intermediate

Our employee value proposition:

Being Rewarded

• Market Competitive Salary

• Annual Compensation & Bonus Cycle

• CCEP Shares Purchase plan & Matching Share

• Food Vouchers

• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture

• Keep In Touch program – in support of parental care

• Inspiring Office layout with Great beverages and Sofia subsidized canteen

• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship

• Ninja Community and Lean Six Sigma Certification

• CCEP learning platforms & Leadership training curricula

• Career Growth and Talent Progression

• Recognition program

Being Well

• Flexible & Hybrid Ways of Working

• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;

• Wellbeing & Sports program, including corporate discounts & subscription fees

• Wellbeing Community & Initiatives

• Employee Assistance Program

• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs

• Participation in Corporate Challenges - marathon, sports, fun

• External life coach speakers and Work-Life balance lectures

• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.