CRM Manager - TD Asset Management

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD Wealth

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview

As a Salesforce Associate, Business Analyst, you serve as a key liaison between the Journey Pod (Ops), Business stakeholders, Technology teams, and Quality Assurance. In this role, you translate business needs into actionable requirements, facilitate collaboration across teams, and support the effective delivery of Salesforce solutions and operational processes.

Key Accountabilities

Business Analysis & Operational Support

• Provide deep technical expertise, analysis, and operational process support as a key resource for the team.

• Identify, document, investigate, and resolve production issues and escalations beyond first-level support.

• Analyze business processes and recommend improvements to enhance operational efficiency.

• Provide insights, reporting, and upward feedback to support decision-making.

Project & Initiative Leadership

• Lead workstreams and act as a project lead or subject matter expert for small-scale projects and initiatives.

• Support the identification, development, and implementation of new workflows, services, and operational improvements.

• Contribute to continuous improvement initiatives across the team and broader organization.

Salesforce Administration & Reporting

• Develop, maintain, and enhance Salesforce reports and dashboards.

• Produce consolidated and aggregated Excel files to support mass updates and data management activities.

• Support data quality, reporting, and business analytics initiatives through effective Salesforce utilization.

Stakeholder Management

• Build and maintain strong working relationships with customers, partners, and stakeholders.

• Represent the broader Operations function while addressing complex customer and business issues across end-to-end processes.

• Collaborate effectively with Business, Technology, and QA teams to ensure successful solution delivery.

Knowledge Sharing & Team Development

• Provide training on best practices, tools, and processes.

• Coach and guide junior team members in the completion of business-as-usual activities.

• Promote knowledge sharing and contribute to the team's overall capability growth.

Leadership & Continuous Improvement

• Provide thought leadership by actively developing expertise in operations, Salesforce, and industry trends.

• Think critically about existing processes and identify opportunities for enhancement.

• Share ideas, lessons learned, and best practices across teams and functions.

• Act as a positive brand ambassador and role model.

Qualifications

Education & Certifications

• Post-secondary degree, diploma, or technical certification (Business or Technology preferred).

• Salesforce experience required.

• Salesforce Associate Certification required.

• Salesforce Administrator Certification, or progress toward certification, is considered a strong asset.

• Business Analyst experience and/or related certifications are an asset.

Technical Skills

• Strong understanding of the Salesforce platform, reporting capabilities, and best practices.

• Experience creating and managing Salesforce reports and dashboards.

• Advanced Microsoft Office skills, particularly Excel.

• Experience with Jira is considered an asset.

• Experience with complex reporting and data management.

Business & Analytical Skills

• Strong problem-solving and critical thinking abilities.

• Ability to gather, analyze, and document business requirements.

• Strong facilitation skills with the ability to ask effective questions and uncover stakeholder needs.

• Ability to make logical, data-driven decisions and recommendations.

Communication & Collaboration

• Excellent written and verbal communication skills.

• Strong presentation and facilitation skills.

• Ability to communicate effectively with stakeholders at all levels of the organization.

• Strong interpersonal skills with the ability to build and maintain relationships across teams.

• Collaborative mindset with the ability to contribute innovative ideas and adapt to changing business needs.

Organizational & Professional Skills

• Exceptional time management and organizational skills.

• Ability to manage multiple initiatives and competing priorities in a fast-paced environment.

• Strong attention to detail and commitment to quality.

• Ability to work independently and take ownership of issues and deliverables.

• Comfortable working in ambiguous environments and adapting quickly to change.

• Demonstrated consistency and accountability when managing multiple tasks.

Preferred Knowledge

• Knowledge of TD Asset Management (TDAM) Retail Distribution business is considered an asset.

• Knowledge and experience with Dealer Relations Management for Internal and External dealers

• Knowledge and experience with dealer code and rep code assignments and management

• Strong desire for continuous learning and professional development, particularly in Salesforce and related technologies.

• Positive attitude, growth mindset, and eagerness to learn.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet