Director, Operations Lead (Loans Enablement Operations)

We’re seeking a future team member for the role of Director, Operations Lead - Loans Enablement to join our Loan Enablement Operations team. This role is located in Houston, TX.

In this role, you’ll make an impact in the following ways:

• Lead delivery of Operations capabilities for the Platform, partnering with EPO and Engineering to optimize client experience, control effectiveness, and efficiency across Operations Service Delivery Groups (SDGs).

• Define the Operations strategy for the Platform in collaboration with EPO and Engineering leadership.

• Support Operations services across Pods and SDGs, driving continuous improvement in client experience, unit costs, and control enhancements.

• Implement and manage comprehensive Operations metrics including client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators with associated thresholds.

• Provide senior Operations expertise to support Platform mandate delivery, escalating issues to EPO, Operations Practice lead, and governance forums as needed.

• Engage directly with external clients to offer insights and advice on improving efficiency, including peer benchmarking.

• Identify and recruit Operations talent required within the Platform.

• Proactively implement standards, tools, and techniques defined by the Operations Practice, including metrics, Service Catalogues, Manual Touch Point reporting, and Digital Tool deployment in partnership with the Operations Hub.

• Champion the rollout of Operations learning within the Platform, partnering with the Operations Practice to enhance and develop training curriculum.

• Collaborate with Operations leads across other Platforms to share best practices, streamline hand-offs, and optimize end-to-end transaction flows enterprise-wide.

• Develop and execute a communications strategy to keep all Operations staff informed about Platform priorities and their roles in supporting them.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent experience in a related field.

• 10-12 years of total work experience with at least 2-3 years of management experience preferred.

• Operations experience required, with Agile experience preferred

• Experience with both BAU and larger project / program delivery preferred

• Data management and Digital Tool deployment

• Leadership and influencing skills

• Ability to make hard and fast decisions

• Problem solving

• Passion for changing status quo and driving out-of-the-box ideas

• Non-hierarchical, transparent, trusting, trustworthy

• Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same

• Able to communicate vision and get others on board"

• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred

• Prior loan operations experience in a financial service setting preferred