Senior
Vice President, Client Operations
Vice President, Client Operations
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role Vice President, Client Operations, to join our Integrated Middle Office Solutions team. This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
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Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
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Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
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Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
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Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
To be successful in this role, we’re seeking the following:
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Bachelor’s degree in Business, Finance, or a related field.
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Advanced degree or professional certification preferred.
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Typically 7-12 years of experience.
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Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
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Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
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Proficiency in client service operations and a thorough understanding of industry regulations and standards.
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