Senior Director, Strategy & Business Management – Digital Market Infrastructure

We’re seeking a future team member for the role of Senior Director, Strategy & Business Management – Digital Market Infrastructure to join our Digital Assets team. This role is located in Toronto, ON, Canada.

In this role, you’ll make an impact in the following ways:

• Partner with the Head of Digital Market Infrastructure to drive strategic execution, business management, and delivery across the organization's portfolio of digital asset and market infrastructure initiatives.

• Lead resource management, demand planning, and capacity planning across Product, Engineering, and Operations, ensuring investments and talent are aligned to the highest-priority business outcomes.

• Oversee strategic program management for key initiatives, driving execution, managing dependencies, identifying risks, and ensuring delivery against agreed milestones and client commitments.

• Establish governance and portfolio oversight across product development, providing transparency into roadmap progress, delivery health, financials, risks, and executive-level reporting.

• Develop business operating rhythms and management reporting, including financial planning, headcount management, KPI tracking, investment governance, and executive presentations to support informed decision-making.

• Drive cross-functional coordination across Product, Engineering, Technology, Operations, Risk, Legal, and Commercial teams to improve execution, resolve issues, and accelerate delivery of strategic priorities.

• Identify opportunities to improve organizational effectiveness, operating processes, and ways of working, enabling the Digital Market Infrastructure organization to scale efficiently while supporting long-term business growth.

To be successful in this role, we’re seeking the following:

• 15+ years of experience in product management or technical product management, ideally within financial services, or market infrastructure.

• 4+ years of hands-on experience with digital asset custody, wallet infrastructure, or adjacent market infrastructure supporting settlement and safekeeping.

• Hands-on technical fluency: ability to work with engineers on APIs/integrations, read logs and metrics, and use data to validate outcomes and troubleshooting issues.

• Strong understanding of:

  • Digital asset custody operating models, safeguarding expectations, and control frameworks
  • Wallet types and architectures (hot/warm/cold), transaction lifecycle, and blockchain network mechanics (fees, finality, reorgs)
  • Key management and cryptography concepts, including MPC and HSMs, key ceremonies, backup/recovery, and secure signing
  • Operational risk topics for custody: approvals/entitlements, travel rule considerations, reconciliation, auditability, and incident response

• Experience supporting multiple blockchain networks and asset types, with a pragmatic approach to adding new networks safely.

• Experience delivering secure, resilient, and auditable software in regulated environments, including strong SDLC practices, change management, and operational readiness.

• Proven experience delivering platform products end-to-end, translating complex technical concepts into clear roadmaps, requirements, and prioritized backlogs.

• Execution focused with experience working with multi-disciplinary teams comprising product managers, designers, and engineers.

• Strong communication skills with ability to gather requirements across cross-functional partners.