Junior Credit Collection Advisor

Posting Date: 10 Aug 2026

City: Gdansk

Location: Gdansk, PL, 80-309

Contract Type: Permanent

Division: North Europe Marine

Level of experience: Junior

RINA is currently recruiting for a Junior Credit Collection Advisor to join its office in Gdansk within the North Europe Marine Division.

Mission

This role focuses on managing and maintaining the credit collection customer portfolio.

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Key Accountabilities

Customer Contact and Negotiation:

Contact debtors through phone meetings, face-to-face meetings, or other channels to understand their payment status.

Support in negotiating payments and extended payment plans with customers.

Debt Resolution:

Assist customers in determining the best course of action to prevent further debts and address any concerns they may have.

Payment Options:

Minimize objections for payment by suggesting customer-friendly payment options and facilitating arrangements that align with both parties.

Issue Resolution:

Act as the point of reference in case of issues or customer complaints, proactively coordinating with other departments to prevent recurrences.

Account Organization:

Organize and keep track of outstanding debt accounts within the assigned customer portfolio.

Tracing Techniques:

Support in the utilization of various tracing techniques and strategies to collect key information on customers with outstanding debts.

Documentation:

Use RINA template files to keep detailed notes regarding conversations with customers, outcomes of negotiations, and any agreed-upon arrangements.

Data Quality Assurance:

Ensure high data quality of dunning contacts for accounts under own responsibility in the customer master data.

Qualifications

• 1-3 years experience in credit collection, debt recovery, or customer account management is preferred.

• Experience in customer service, sales, or financial advisory roles is an advantage.

• Knowledge of credit collection strategies, debt negotiation techniques, and payment arrangements.

• Familiarity with financial regulations and legal aspects of debt collection.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.

• Fluent English and Polish.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.

• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.

• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.

• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.

• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.​​​​

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.