Head of ECOM

City: Ho Chi Minh City

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Sales

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

About the role

Are you passionate about relationship-building and nurturing business growth? As Key Account Team Lead at Reckitt, your strategic vision will energise our teams and amplify our customers' success. This role goes beyond traditional sales — it's about creating an impactful customer strategy, leading negotiations, and pioneering innovations that drive growth. Here, leadership means more than just managing; it's about inspiring and innovating — taking every opportunity to elevate our work and drive mutual growth with one of our largest national customers.

Your responsibilities

• Craft and execute a leading-edge customer strategy, driving the delivery of sales, profit, and trade negotiations.

• Recruit, coach, and inspire your team members, fostering a culture geared towards achievement and collaborative growth.

• Develop and maintain robust relationships with an array of customer ecosystem partners.

• Utilise data from various sources to form compelling narratives and guide strategic business decisions.

• Take charge of the P&L, steering your accounts towards success and exceeding targets across all product categories.

The experience we're looking for

• Demonstrated success in national account sales within FMCG, Consumer Goods, or a similar premium brand environment.

• Additional experience in trade marketing, e-commerce, or marketing adds a rich layer to your profile.

• Solid history of managing P & L, budgets, and the expansion of substantial, complex accounts.

• High commercial accumen paired with outstanding communication, negotiation, and influence.

• A customer-first approach with expertise in nurturing multi-level trade customer relationships.

• Exceptional leadership qualities with the ability to form meaningful team connexions and motivate a diverse workforce.

• A driven, results-oriented nature with an entrepreneurial spirit.

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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