Satair - Process and Performance Manager

Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

• Process Optimization and Change Management: The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.

• System and Data Management: Responsible for key digital tools enhancement—specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.

• Drive transformation: By leading work packages for Repair related projects

Job Responsibilities

• Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist

• Responsible for modelling, documenting, analysing processes and documentation in Symbio platform

• Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes

• Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making

• Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)

• Establish and define data products and build

• Accountable for challenging, analysing, improving and guiding relevant processes

• Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business

• Lead and facilitate VSA to increase transparency on the entire Satair repair process

• Identify & incorporate requirements applicable to processes in scope and ensure compliance

• Install dedicated Process-Review governance with the Process Specialist community.

• Skywise-based Dashboards for Satair Repair functions.

• Act as the Super User of the tool “Freshdesk”

• Participate in feature requests and development

• Support transformation projects

• Assist in measuring and reporting on process/ticket performance

• Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes

• Support the implementation of improvement activities

• Creation and follow up of IT change requests across various applications

Secondary Responsibilities

• Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the “hard” and “soft” aspects of change.

• Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function

• Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions

• Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities

• Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check

• Support HO Repair Operations APAC with improvement initiatives

• Other duties reasonably determined from time to time by the Company

Job Requirements

• Bachelor’s Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar

• 3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations

• Experience in SAP would be advantageous

• Experience in Supply Chain / Repair Operations

• Digital Experience (Digital Toolsets, IT)

• Experience in Process Management would be preferred but not mandatory

• Excellent communication skills, written and verbally

• Experience in Aviation industry would be preferred but not mandatory

• Team player in cross-functional environment

• Ability to work under pressure and to operate in a conflict situation

• Ability to prioritize

• Ability to work in an international environment

• Good analytical skills; ability to see the bigger picture

• Ability to execute and drive change

• Intercultural understanding

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Satair Pte Ltd

Contract Type: Permanent

Experience Level: Professional

Job Family: Improvement & Performance Management

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