Hospitality Manager

ABOUT BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

MISSION

Reporting to the General Service Manager, the Hospitality Manager will be responsible for coordinating reception and customer service services, catering services and wellness/work-life balance programs for employees, ensuring excellent and high-standard experience for customers, partners and employees who use BNP Paribas’ offices and business centres in Spain.

KEY RESPONSABILITIES

Reception Management

• Supervise and coordinate the reception team to ensure professional and efficient attention, both physically and by telephone.

• Manage the flow of visitors, and access control following the protocols defined by security, including compliance with the CAE law by suppliers.

• Act as the main point of contact for the resolution of incidents related to customer and employee service.

• Manage reservations for business center meeting rooms, coworking spaces and visitor parking spaces, optimizing space occupancy.

• Ensure that rooms are prepared (cleanliness, temperature, and furnishings) before each session.

• Define procedures and keep the action manuals of each work center updated to guarantee the satisfaction of employees and customers.

Coordination of Catering Services

• Manage the relationship with catering and canteen providers (Emilio Vargas) for the provision of breakfast, coffee breaks, lunches, and dinner services, ensuring the quality of the service

• Coordinate with Communication, Security and Maintenance the events that take place in the Business Centers.

• Supervise the quality, punctuality and presentation of vending and fruit services for employees.

• Validate billing for directly managed services and ensure regulatory compliance.

Work-Life Balance and Wellbeing Services (Employee Experience)

• Coordinate employee service programs that promote work-life balance (e.g., personal package management, dry cleaning, shoe and clothing repair, etc.).

• Identify employee needs to propose value-added services that improve the work environment and talent retention.

Operational and Administrative Management

• Control the spending of the Hospitality department and identify savings opportunities.

• Manage the relationship with external suppliers and evaluate their performance periodically.

• Monitor the established KPIs (satisfaction levels, room occupancy, costs, etc.) for management.

REQUIREMENTS

• Studies

No prior experience required

• Experiencia

Previous experience in hospitality, reception management…

• Languages

Ingles avanzado

SKILLS

Behavioural and Transversal skills

• Problem-solving and agile mindset.

• Communication

• Organizational skills

• Proactivity on proposing and implementing agreed improvements, share knowledge and best practices.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.