Mid-Level, Senior
Customer Success Sales Representative
Job Description
What if your next job lets you simplify payments for millions, every single day?
Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.
About Nexi
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 11,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.
Your Everyday at Nexi
As a Customer Success Sales Representative, you’ll join a collaborative and forward-thinking team based in Vallila, Helsinki. Together, we work on building strong relationships with merchant customers, driving customer retention, and helping businesses maximise the value of Nexi’s payment solutions.
About Your Future Role
In this position, you will:
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Connect with our existing customers through inbound and outbound calls.
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Retain merchant customers across various industries through upselling, cross-selling and contract re-negotiations.
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Identify customer needs and delivering solutions that improve customer satisfaction.
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Contribute to and exceeding personal and team KPIs.
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Collaborate with Merchant Services teams to continuously develop our business.
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Build long-term customer relationships through excellent communication and service.
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Contribute to a positive, open and success-driven team environment.
What We Value in You
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications:
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Proven track record of high performance in sales or customer retention.
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Experience within Telecom, Fintech, Insurance or another relevant industry.
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Fluent Finnish and business-level English language skills.
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Strong communication and problem-solving skills with a customer-first mindset.
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Ability to identify customer needs and create value-driven solutions.
Bonus Skills:
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Swedish language skills.
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Experience working with sales, retention or customer service KPIs.
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Strong negotiation and influencing skills.
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A proactive and structured approach to work.
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Ability to thrive both independently and as part of a collaborative team.
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