Entry Level, Junior

Human Resources Services Delivery Specialist – German Speaker

WTW

Lisbon, Portugal · On-site

Human Resources Services Delivery Specialist – German Speaker

Requisition identifier: 202602673
Location: Lisbon, Portugal
Employment type: Full time

Description

Role Summary

This role delivers consistent, high-quality, and compliant HR support within a German-speaking, multicultural shared-services environment. Operating with a high degree of autonomy and accountability, the Specialist ensures strict adherence to documented procedures, quality standards, and country-specific regulatory requirements.

The position plays a critical role in:

Delivering a seamless and professional colleague experience across the DACH region
Ensuring accurate case triage and effective escalation
Supporting the maintenance and quality of German-language HR knowledge content

Qualifications

Required

Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
Native or near-native German (written and spoken) – mandatory.
Fluent English (written and spoken).
Experience using HRIS and case-management tools (e.g., Oracle Cloud, Workday, ServiceNow).
Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.

Preferred

Experience working in a multilingual or regional delivery hub.
Exposure to DACH onboarding processes and employee data management.
Experience operating in compliance-driven and highly regulated environments.

Skills & Competencies

German-Language Excellence: Clear, precise, and professional communication.
Process Discipline: Strong adherence to SOPs, controls, and quality standards.
Judgment & Autonomy: Confident decision-making within defined Tier 1 scope.
Cultural Intelligence: Comfort operating within DACH cultural and regulatory norms.
Attention to Detail: High accuracy in documentation and transactions.
Resilience: Effective performance in a high-volume, deadline-driven environment.
Collaboration: Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.

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Entry Level, Junior

Human Resources Services Delivery Specialist – German Speaker

WTW

Lisbon, Portugal · On-site

Human Resources Services Delivery Specialist – German Speaker

Requisition identifier: 202602673
Location: Lisbon, Portugal
Employment type: Full time

Description

Role Summary

The position plays a critical role in:

Delivering a seamless and professional colleague experience across the DACH region
Ensuring accurate case triage and effective escalation
Supporting the maintenance and quality of German-language HR knowledge content

Qualifications

Required

Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
1–2 years of experience in a customer service or administrative role, preferably within HR Shared Services or Global Business Services.
Native or near-native German (written and spoken) – mandatory.
Fluent English (written and spoken).
Experience using HRIS and case-management tools (e.g., Oracle Cloud, Workday, ServiceNow).
Demonstrated experience supporting Germany, Austria, and/or Switzerland in an HR or administrative capacity.

Preferred

Experience working in a multilingual or regional delivery hub.
Exposure to DACH onboarding processes and employee data management.
Experience operating in compliance-driven and highly regulated environments.

Skills & Competencies

German-Language Excellence: Clear, precise, and professional communication.
Process Discipline: Strong adherence to SOPs, controls, and quality standards.
Judgment & Autonomy: Confident decision-making within defined Tier 1 scope.
Cultural Intelligence: Comfort operating within DACH cultural and regulatory norms.
Attention to Detail: High accuracy in documentation and transactions.
Resilience: Effective performance in a high-volume, deadline-driven environment.
Collaboration: Strong partnership with Tier 2 teams and DACH Regional HR stakeholders.

Is this role right for you?

Your agent will tell you — in seconds.

Sign up and I'll tell you right away how well WTW matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.

or use email