Role: Digital Factory Leader CSAME

Location: Bangalore

Full/ Part-time: Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

We are seeking a strategic and operational leader to oversee Digital Technology across our factories in Asia and the Middle East. This role will lead a regional network of Factory IT Site Leaders and drive standardization, operational excellence, and digital transformation across all plants in scope.

This leader will build a high-performing regional organization of Factory Digital Leaders, ensuring technology becomes a strategic enabler for manufacturing excellence, operational resilience, and business growth. The role partners closely with Manufacturing, Supply Chain, Engineering, Quality, Global Digital COEs, and Business Leadership to define and execute a multi-year digital transformation roadmap aligned with enterprise objectives.

Key Responsibilities:

1. Regional Leadership & Governance

• Develop and execute the regional Digital Technology strategy aligned with the enterprise manufacturing vision and business priorities.

• Serve as the trusted technology advisor to regional manufacturing and supply chain leadership.

• Drive long-term digital transformation initiatives that enable Smart Factory capabilities across the region.

• Lead technology governance and investment planning to maximize business value.

• Enforce the EDPS operating model, governance cadence, and performance management framework across all sites.

• Ensure alignment with global Digital / IT strategy, standards, and cybersecurity requirements.

• Act as the primary escalation and decision point for critical IT incidents impacting factory operations.

2. Standardization & Process Excellence

• Drive standardized processes across factories spanning production, quality, planning, logistics, and maintenance.

• Eliminate site-by-site variation by enforcing common templates, architectures, and best practices.

• Lead cross-site benchmarking to identify optimization opportunities and replicate best practices.

• Promote Carrier Excellence CX principles in IT processes to improve reliability and efficiency.

3. Digital Transformation & Technology Adoption

• Partner with global manufacturing and supply chain digital teams to deploy enterprise platforms including MES, ERP, analytics, and related capabilities.

• Ensure consistent adoption of digital solutions across all sites with measurable business outcomes such as OEE, downtime, cost, and quality.

• Oversee regional digital roadmap execution and ensure alignment with site priorities and global strategy.

• Drive training, adoption, and change management across factories.

4. End-to-End Factory Visibility & Insights

• Establish an end-to-end view of factory operations across the region.

• Enable standardized data models and reporting frameworks for performance visibility.

• Ensure integration across systems supporting manufacturing and supply chain operations.

• Promote data-driven decision-making and real-time operational insights.

5. Operational Reliability & IT/OT Excellence

• Ensure high availability and performance of factory systems, infrastructure, and shopfloor technologies.

• Drive disciplined incident management, root cause analysis, and preventive actions for critical events.

• Oversee vendor performance, SLAs, anCSAME Digital and managed services supporting factory operations.

• Ensure lifecycle management of applications and infrastructure aligned with global strategy.

6. Strategic Roadmap & Investment Planning

• Lead development of a multi-year digital factory roadmap for the region.

• Align investments with business priorities, operational constraints, and global platforms.

• Build and prioritize business cases for digital initiatives, including ROI, cost, and resource requirements.

• Partner with senior leadership to define the long-term vision for digital manufacturing.

7. Cross-Functional Collaboration

• Work closely with Manufacturing Operations Leaders, Supply Chain Leadership, Global Digital COEs, Engineering, and Quality teams.

• Act as the bridge between business operations and digital / IT teams.

• Ensure technology solutions directly enable production, throughput, quality, and cost objectives.

Leadership Expectations

• Build strong relationships with factory and BU leaders across cultures and geographies.

• Develop IT Site Leaders into business-oriented, operations-first leaders.

• Establish a culture of accountability, continuous improvement, and operational excellence.

• Be highly present in factories, driving credibility through operational engagement.

Requirements

• 15+ years of experience in IT, digital, or technology leadership within manufacturing or supply chain environments.

• Proven experience leading multi-site or regional operations.

• Strong understanding of manufacturing operations including production, quality, logistics, and planning.

• Experience implementing enterprise platforms such as MES, ERP, analytics, and automation.

• Demonstrated ability to drive standardization and transformation at scale.

Preferred

• Experience in IT/OT convergence in industrial environments.

• Lean / Six Sigma background applied to IT or operations.

• Experience managing large, distributed global teams.

• Strong financial acumen and business case development experience.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

• Enjoy your best years with our retirement savings plan

• Have peace of mind and body with our health insurance

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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