Dispute Management Analyst (MTY, N.L.) - Temporal

Join our Commercial Customer Care team as a Dispute Management Analyst and become a trusted partner in managing customer deductions and dispute resolution processes. In this role, you will analyze, validate, and resolve deduction-related disputes while collaborating with cross-functional teams to deliver accurate financial outcomes, improve cash flow, and enhance customer satisfaction.

Position Details

• Position Title: Dispute Management Analyst

• Location: Monterrey HUB

• Department: CCC (Customer Care Center)

• Employment Type: Temporal (12-months)

• Focus Area: Public Deductions

What will you do?

Essential Responsibilities

• Analyze and validate customer deductions to determine root causes and identify appropriate resolutions.

• Accurately classify deductions, including rebates, pricing discrepancies, shortages, returns, and other deduction types.

• Collaborate closely with Sales, Customer Service, Finance, and other internal stakeholders to investigate and resolve disputes.

• Maintain accurate documentation and complete audit trails for all deduction cases.

• Ensure timely resolution of open deductions to support healthy cash flow and accurate financial reporting.

• Utilize SAP, Microsoft Excel, and other business tools to research, track, and manage deduction claims.

• Take ownership and accountability for assigned disputes through resolution.

• Participate in continuous improvement initiatives to enhance dispute management processes and customer experience.

• Self-motivated to be a high performer with limited supervision while effectively managing multiple priorities and deadlines.

What will make you a great fit for this role?

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.

• 1-3 years of relevant experience in dispute management, deductions, accounts receivable, customer service, or a related function.

• Intermediate to Advanced English proficiency (reading, writing, and speaking).

• Proficiency in SAP or other ERP systems.

• Strong Microsoft Excel skills.

• Excellent analytical, problem-solving, and organizational skills.

• Strong communication skills with the ability to collaborate effectively across functions.

• Customer-focused mindset with a commitment to delivering high-quality resolutions.

• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.

• Availability to work in a hybrid role within our Monterrey Hub (Punto Valle).

Core Competencies

• Analytical thinking and attention to detail.

• Strong communication and collaboration skills.

• Ability to manage multiple priorities and meet deadlines.

• Customer-focused with a continuous improvement mindset.

Languages

• Native Spanish.

• Intermediate to Advanced English (reading, writing, and speaking).

What's in it for you?

• A collaborative team environment where your contributions directly impact customer satisfaction and financial performance.

• Opportunities for professional development and career growth within a dynamic organization.

• Exposure to cross-functional operations and diverse business challenges.

• A role where every day brings new opportunities to solve problems, drive improvements, and make a difference.

Ready to make an impact through effective dispute resolution and customer partnership? Apply today and join a team that values your expertise and contributions.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.